Quality Assurance Analyst: Case Review & Coaching
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is looking for a Quality Assurance Specialist in Springfield, Illinois. This role involves analyzing case analysts’ performance by reviewing cases, emails, and recorded interactions to ensure compliance with established processes. The ideal candidate must have a Bachelor's degree or equivalent experience, along with a strong proficiency in Microsoft Office tools. Additional preferred qualifications include experience with process improvement systems like Lean Six Sigma and previous Federal Government experience. A U.S. citizenship requirement is also part of the role. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 1 day ago
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