Mechanical Field Service Engineer

POSITION SUMMARY:This role requires extensive national travel.Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.KEY RESPONSIBILITIES:Equipment Installation & Commissioning:o Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.o Execute system retrofits, upgrades, and custom equipment modifications.Technical Support & Troubleshootingo Diagnose and resolve complex mechanical, electrical, software, and process-related issues.o Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.o Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.Customer Training & Support:o Deliver structured operator and maintenance training for customer personnel.o Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.Documentation & Reporting:o Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.o Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.Collaboration & Communication:o Serve as a technical liaison between customers and Company engineering departments.o Communicate effectively with both technical and non-technical stakeholders.QUALIFICATIONS & BACKGROUND:EDUCATION & EXPERIENCEo Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferredo Experience with Company SMT equipment strongly preferred - other SMT/automation equipment experience consideredo Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.TECH SKILLSo Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.o Solid understanding of Windows-based operating systems, software installation, and system configuration.o Familiarity with networking concepts and modern computing applications.SOFT SKILLSo Strong problem-solving abilities with a customer-first mindset.o Ability to work independently with minimal supervision while thriving in a team environment.o Excellent communication and interpersonal skills.o Flexibility to travel (up to 75%) and adapt to changing schedules and customer needs.