Customer Service Representative
Artech Information Systems LLC
Job TitleSkills DescriptionMust have a minimum of 6 months recent high volume inbound contact center experience.Preferred SkillsClient Office experienceEffective at multi-taskingRoles and ResponsibilitiesMust be available for any 8-hour shift from 7 am to 7 pm. Schedule change requests cannot be accommodated during the first 90 days.Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.Assist with problem resolution as needed.Respond to phone inquiries in a prompt, courteous, and concise manner.Document all encounters in clear and concise online logs.Transfer callers to other Call Center units as needed.Meet individual performance standards.Perform other duties as may be assigned by management.Attain and maintain strict required attendance and performance metrics.Additional InformationWork location: Austin, TX
Vacancy posted 4 days ago
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