Front Desk Clerk

Job Description

As a Front Desk Agent, you would be responsible for:

• Ensuring that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputting information into the computerized reservations' system to update and maintain records.
• Accessing a reservation system to resolve unit availability and assist guests with reservations or changes as the need arises.
• Generating invoices and collecting monies due through the rental program and through merchandise sales.
• Maintaining safety deposit boxes.
• Receiving housekeeping and maintenance requests or work orders and contacting accurate departmental personnel.
• Preparing and consistently restocking the front desk with supplies including preparing arrival packets.
• Providing information on area attractions and resort amenities.
• Typing correspondence and reports for management as needed.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Qualifications:

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months' Customer Service Experience.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.