Support Engineer

AI/ML Support Engineer

Location: Baton Rouge, LA / Monroe, LA / Lansing, MI / Buffalo, NY

Pay Range: $60K to $75K

Day To Day Responsibilities:

Summary This profile outlines the desired skills and experience for an AIML Support Engineer, empowering teams to effectively identify and recruit qualified candidates. Ideal candidates should possess a strong foundation in AIML, machine learning, and natural language processing, with a specific emphasis on data analysis, data pipelines, and model deployment. They should be capable of troubleshooting model-related issues, optimizing model performance, and providing expert support for various AIML platforms.

Technical Skills:

Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration.

Cloud Technologies: Experience with cloud platforms like AWS, and Azure, including their AI/ML services.

Generative AI Experience with LLM and Generative AI and Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini)

ML Development: Experience with Machine Learning model development and deployment.

AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs. Must Have: Experience:

Troubleshooting Code Experience: 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

AIML Experience: +2 Experience with Machine Learning model development and deployment.

Troubleshooting Experience: 3+ years of experience in troubleshooting, diagnosing, and resolving complex issues.

Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Certifications Lo

GML Engineer certification is desired. ACE certification is required.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.