Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – Service-Focused with In-Book Sales GoalsMeghan MacDonald State Farm Agency Location: 756 Graham Road, Cuyahoga Falls, OH 44221 Job Type: Full-Time | In-OfficeDeliver Exceptional Service. Strengthen Relationships. Meet Monthly Sales GoalsThe Meghan MacDonald State Farm Agency is seeking a Customer Service Representative who excels at delivering outstanding service while also being accountable for monthly in-book sales goals. This role is ideal for someone who leads with empathy, builds trust with existing customers, and can confidently pivot service conversations into meaningful coverage recommendations. You will serve as a primary point of contact for our current clients—handling questions, policy changes, and claims support—while proactively identifying coverage gaps and recommending additional products that add real value for the customer. Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.What You'll DoAnswer customer inquiries and provide clear, accurate policy and coverage informationAssist customers with policy changes, updates, renewals, and endorsementsSupport customers through the claims process and follow up as neededConduct proactive account reviews to ensure policies remain current and effectiveIdentify coverage gaps and pivot service conversations into in-book sales opportunitiesRecommend additional products using a needs-based, customer-first approachMeet established monthly in-book sales goals while maintaining service excellenceMaintain accurate documentation of all customer interactionsCollaborate with agency team members to deliver a seamless customer experienceWhat We're Looking ForStrong customer service mindset with excellent relationship-building skillsAbility to listen first, guide confidently, and ask for the business when appropriateComfort being accountable to monthly sales and retention goalsExcellent communication, organization, and follow-throughDetail-oriented with the ability to multitask effectivelyPrior customer service, account management, or insurance experience preferredFull licensing required: Property & Casualty and Life & HealthProperty & Casualty must be obtained prior to Day 1 start (support provided)Why Join the MacDonald AgencyCompetitive base salary plus commission and performance incentivesLicensing guidance and support to help you start strongOngoing training and professional developmentClear expectations with measurable monthly goalsSupportive, service-driven team culture with growth opportunitiesLong-term career advancement within a stable, growing agencyReady to Grow Through Service and In-Book Sales?If you take pride in delivering exceptional service and are motivated to grow through meaningful, needs-based sales conversations, we'd love to hear from you.Apply today to join the Meghan MacDonald State Farm Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $45,000.00 - $65,000.00 per yearMy team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cuyahoga Falls, OH and help customers with their insurance and financial services needs, including:Auto insuranceHome insuranceLife insuranceRetirement planningState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.