Account Administrator

Client Services Representative

Receives and responds to routine client inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff. Prepares written correspondence and makes telephone calls to underwriters as requested by senior staff. Reviews and processes policies and endorsements for accuracy of coverage, policy, content, and form completion. Evaluates proposal policies with criteria outlined in checklist and notifies more senior staff of any missing items or areas of concern. Assists in the renewal process by requesting and gathering enrollment, volume, benefit summary reports. Helps produce employee communications such as newsletters, bulletins, overhead presentations as requested by senior staff. Assists with financial reporting for renewals by gathering and compiling client details. Executes any requested changes on policies. Periodically assists in loss-run requests. Extends expiring binders as requested by senior staff. Responds to and fulfills the requirements generated by the Renewal Assistance Program report and then updates the report when a task is completed. Assists in the upkeep of carrier product information. Enters data into data management system and audits for accuracy, completeness, and conformity to established procedures. Maintains and keeps records of clients. Compiles preliminary numbers for promulgating experience modification, and orders worksheets. Issues and processes client invoicing. Assists in the research of invoice and billing errors. Acquires an understanding of insurance brokerage business and account servicing processes. Researches industry trends and governmental regulations. Performs other responsibilities and duties as needed.

Bachelor's Degree in Business Administration or related field and/or years of experience equivalent. Up to three years of client services experience is required. Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint). Strong verbal and interpersonal communication skills required. Understands industry trends and governmental regulations. Ability to complete continuing education requirements as needed. Ability to attend company, department, and team meetings as required, including industry training sessions. Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information. Ability to efficiently organize work and manage time in order to meet deadlines. Ability to travel by automobile and aircraft. Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine. Ability to work on a computer for a prolonged amount of time. Ability to work outside of normal business hours as needed. Legally able to work in the United States.