Sales Service Supervisor

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest. Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership. Join a growing team where your skills matter, and your future is built to last. At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence. Lead, coach, and develop a high-performing team of Business Development Managers across multiple geographies. Provide ongoing performance management, PDRs, monthly pipeline reviews, 1:1s as needed, coaching on deals and sales/prospecting strategies, and ensuring prospecting activity is being managed effectively for each BDM. Reinforce consistent use of sales process standards, CRM best practices, and accurate set-up of service agreements in CE. Support hiring, onboarding, and training of new BDMs to ensure rapid ramp-up and long-term success. Foster a culture of accountability, continuous improvement, and high-energy sales execution. Sales Strategy & Execution Drive execution of sales strategies to expand market presence in identified “sweet spot” markets and generate new customer opportunities. Ensure BDMs consistently implement prospecting, qualification, scoping, and proposal processes and strategies. Oversee opportunity progression through the pipeline to ensure forecasting accuracy and deal movement aligned with timelines. Guide BDMs in identifying target accounts, building prospecting plans, and executing consistent outreach plans to grow share in our “sweet spot” markets. Conduct joint field visits with BDMs to support development, evaluate performance, and strengthen client-facing effectiveness. Pipeline & Performance Management Own performance of key sales KPIs including new customer acquisition, proposal volume, pipeline coverage, close rates, and revenue growth. Monitor BDM activity metrics (calls, meetings, discovery, proposals) and ensure alignment with expectations. Review pipeline weekly to identify risks, prioritize high-value pursuits, and ensure timely follow-up on active opportunities. Partner with Sales Leadership to provide accurate regional forecasting and visibility into trends, wins/losses, and growth opportunities. Strategic Deal Support Support BDMs with complex, high-value, or strategic opportunities as needed. Participate in customer-facing meetings including discovery, solutioning, pricing discussions, and final presentations. Ensure strong collaboration with Operations, Estimating, and Service teams for accurate scopes and high-quality proposals. Escalate and help resolve challenges that could impact major opportunities or customer acquisition goals. Cross-Functional Collaboration Collaborate with Operations, Marketing, Estimating, and other internal teams to ensure alignment on sales strategies and execution. Provide feedback from the field to influence pricing strategies, service offerings, and go-to-market approaches. Ensure CRM records are consistently accurate, complete, and updated by all BDMs. Support the development and rollout of sales campaigns, training initiatives, and market-specific strategies. Reporting & Performance Insights Prepare and deliver performance reporting to Sales Leadership, including KPIs, pipeline status, trends, and regional risks/opportunities. Track and communicate BDM performance at the individual and team levels. Provide data-driven insights that support continuous improvement in sales processes and field execution. Bachelor’s degree in Business, Sales, Marketing, or a related field preferred. Equivalent experience considered. 5-7 years of experience in business development, field sales, or territory management—preferably in building services, construction, or technical service industries. 3+ years of leadership or supervisory experience strongly preferred. Proven experience leading or coaching sales teams, preferably BDMs or outside sales roles. Strong understanding of sales pipeline management, forecasting, and prospecting strategies. Demonstrated success in driving new business growth and achieving consistent sales results. Excellent communication, negotiation, and relationship-building skills. Ability to influence across internal functions and partner effectively with Operations and Estimating teams. Strong analytical and strategic thinking skills to identify risks, opportunities, and performance gaps. Proficiency with CRM and prospecting platforms such as ZoomInfo, HubSpot, or equivalent systems. Highly organized with the ability to manage multiple priorities in a fast-paced sales environment. #J-18808-Ljbffr