Technology Trainer

Job Description

Job Description

UB Greensfelder LLP has a full-time opening for a Technology Trainer as part of the Information Technology team to work in the St. Louis office.

UB Greensfelder LLP is an Am Law 200 law firm dedicated to exceeding client expectations and delivering superior, customized legal solutions. The firm's attorneys advise regional, national, and global businesses on a wide range of sophisticated legal matters across more than 25 specialized practice and industry groups. Renowned for its best-in-class client service and litigation excellence, UBG was named "2025 Ohio and Missouri Firm of the Year" by Benchmark Litigation and consistently earns top-tier accolades from Chambers and Partners. Established in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., UB Greensfelder has quickly emerged as a super-regional powerhouse firm in the Midwest and in top-tier business centers. For more information, please visit Our Business Begins With You.

Essential Duties and Responsibilities:

• Develop, maintain, and deliver instructor-led, virtual, and technology-based training programs for Firm applications, systems, and solutions.
• Assess training needs and create clear, practical learning materials, including user guides, quick-reference resources, presentations, and other instructional content.
• Lead new-hire technology orientation and provide ongoing training for attorneys and staff at all levels of the Firm.
• Promote the effective use of Firm technology by communicating new features, best practices, system updates, and available resources.
• Provide technical assistance to computer system users through the help desk, including troubleshooting, issue resolution, and escalation when appropriate.
• Serve in the Firm's on-call support program, covering approximately three to four weekends and one holiday each year.
• Partner with team members and other Firm departments to support technology rollouts, upgrades, and change-management initiatives.
• Maintain current knowledge of Firm applications, Microsoft Office products, mobile devices, wireless equipment, and technology-based learning tools.
• Track training participation, gather feedback, and recommend improvements to training content and delivery methods.
• Other duties as assigned. Responsibilities may be revised as the needs of the Firm change.

Skills/Knowledge/Abilities:

• Bachelor's degree or equivalent experience in teaching, training, information technology, or a related field.
• Three to five years of experience in a help desk, technical training, or similar environment.
• Experience in a law firm or professional services environment is preferred.
• Excellent presentation, facilitation, listening, oral communication, and written communication skills.
• Ability to explain technical concepts clearly to users with varying levels of technology experience.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Ability to work independently, take initiative, and collaborate effectively as part of a team.
• Highly adaptable, service-oriented, and comfortable interacting with attorneys and staff at all levels.
• Expert knowledge of Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.
• Proficiency with tablets, smartphones, and other wireless equipment.
• Familiarity with technology-based learning tools and training platforms is preferred.

Physical Requirements and Working Conditions:

• Lifts and moves items weighing up to approximately 40 pounds to and from shelving locations that range from floor to overhead heights.
• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

UB Greensfelder provides top-quality, sophisticated legal services, serving business clients ranging from small entrepreneurs to international companies. Our work environment is business casual and we offer a competitive compensation and benefits package, which includes medical/dental/vision, 401(k) with employer contribution, short and long term disability plans, life insurance, well-being initiatives, and paid parental leave programs. If you desire to work in a truly people-focused environment for a firm that values its employees, then UB Greensfelder is the firm for you.

UB Greensfelder recognizes the importance of forming inclusive teams of attorneys and staff to foster an environment where creative solutions are made for our clients, and all have the opportunity to thrive and succeed. We encourage candidates from a variety of backgrounds to apply to be a part of our team.