L2 Desktop Support Engineer

Trident Consulting is seeking a "L2 Desktop Support Engineer” for one of our client in Pittsburg, PA (Onsite). A global leader in business and technology services.

Job title: L2 Desktop Support Engineer

Location: Pittsburg, PA (Onsite)

Type: W2 Contract

Rate: $25-27/hr on W2

Top Skills Required :

Strong troubleshooting skills for hardware, software, and OS issues

Supported Migration/Aquisation in Pharma environment

Highly responsive and Proactive approach impress customer.

Job Description/ Responsibilities :

• Familiarity with manufacturing, lab and Data Center IT equipment

• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

• Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)

• Knowledge / Understanding of GMP and GxP

• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.

• Strong focus on quality and attention to detail

• Provide smart Hands and Feet support for Technology team on demand

• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

• Co-ordination for cable patching with Vendors or enable on demand.

• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

• Installing and configuring hardware and software components to ensure usability by end users

• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

• Experience in supporting overall manufacturing / lab IT systems and IT devices

o Familiarity with manufacturing, lab or distribution center IT equipment

o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

• Advanced Microsoft skills (server support, etc.)

• Strong focus on quality and attention to detail

About Trident:

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

Some of our recent awards include:

Trailblazer Women Award 2025 by Consulate General of India in San Francisco

Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.

Received the TechServe Excellence award.

Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America

Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.