Service Advisor

Service Advisor

Kayser Chrysler Center of Watertown is looking for an experienced, motivated Service Advisor to join our growing Service Department. We are looking for someone who understands that being a great Service Advisor is about more than writing repair orders. It is about building relationships, communicating clearly with customers, identifying their vehicles needs, and helping the Service Department deliver an excellent experience from check-in to delivery.

What You'll Do

• Greet customers and provide a professional, welcoming experience
• Write accurate repair orders and document customer concerns
• Recommend maintenance and repairs based on vehicle needs
• Communicate inspection results and repair recommendations clearly
• Present estimates and obtain customer authorization
• Maintain consistent communication with customers throughout the repair process
• Coordinate closely with Technicians, Parts, and Service Management
• Monitor repair order progress and keep customers updated
• Review completed repairs with customers at delivery
• Follow up with customers after their visit when appropriate
• Maintain accurate records and follow dealership processes
• Help achieve Service Department customer satisfaction, sales, and gross profit goals

What We're Looking For

• Previous automotive Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to confidently recommend maintenance and repairs
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Professional appearance and attitude
• Comfortable working with customers both in person and by phone
• A team-first attitude
• Valid driver's license

Most importantly, we're looking for someone who wants to build a career, not just fill a position.

Why Kayser Chrysler Center of Watertown?

You will be joining a dealership that is focused on improving its processes, developing its people, and growing its Service Department. We believe our Advisors should have the tools, training, and support necessary to be successful. If you are an experienced Service Advisor who takes pride in taking care of customers, knows how to sell service without being pushy, and wants an opportunity to grow, we want to talk to you.

Apply today and become part of the Kayser Chrysler Center of Watertown team.