Service Advisor

Job Title: Service Advisor Company: Chapman Ford Location: 3950 N 89th St, Scottsdale, AZ 85251 Schedule: Shifts Vary | Monday-Friday 7am-6pm, Rotating Saturdays 7am-5pm Pay: Unlimited commission About The Role Chapman Automotive Group is a family‑owned dealership organization that has delivered exceptional service and a customer‑first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Chapman Ford location in Scottsdale is currently seeking an experienced Service Advisor to join our Service Department. In this role, you will serve as the liaison between customers and technicians, helping customers understand their vehicle maintenance needs while delivering an exceptional service experience. Responsibilities Schedule, confirm, and prepare for customer service appointments Determine vehicle service needs based on customer feedback, inspections, and mileage Create repair orders with accurate cost and time estimates Communicate with technicians and parts associates to ensure timely completion of repairsMonitor repair progress and provide customers with updates throughout the service process Follow up with customers after service completion to ensure satisfaction and resolve concerns promptly Qualifications Previous Service Advisor experience, preferably with Ford vehicles Excellent interpersonal and customer service skills Strong communication skills with the ability to explain vehicle service needs clearly Strong organizational and time management abilities Proven ability to achieve sales goals Valid driver’s license with a clean driving record Must pass a pre‑employment background check and drug screen Compensation & Perks Competitive Pay: uncapped commission Opportunities for career growth and advancement Supportive, team‑oriented workplace Employee discounts and assistance programs Closed on Sundays Benefits Medical, dental, and vision insurance 401(k) with company contributions Life insurance Paid time off and holidays Onsite nurse practitioners and wellness support How to Apply Submit your application for consideration. Qualified candidates will be contacted regarding next steps. #J-18808-Ljbffr