Pharmacy Support & Patient Education Specialist

The employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations. Job Responsibilities Communicates with customers via inbound and outbound, manual and/or automated calls Assesses customer need for additional products/services and compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls and enters customers' orders in computerized record keeping system Verifies and updates demographic information such as address and telephone number Meets specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc. #J-18808-Ljbffr Lincare