Server

Job Description

Job Description

Position Summary

Servers at Grill Marks are experienced hospitality professionals responsible for delivering warm, intuitive, and memorable guest experiences. This role requires proven restaurant service experience, strong communication skills, attention to detail, and the ability to anticipate guest needs in a fast-paced environment while upholding our N.I.C.E. values.

This position is not entry level. Entry-level candidates should apply for Host or Server’s Assistant roles.

• Guests feel welcomed, cared for, and valued throughout their visit

• Orders are accurate, timely, and delivered with confidence

• Service flows smoothly during high-volume service and special events

• Guests receive proactive, intuitive service without needing to ask

• Team members communicate clearly, support one another, and uphold standards

• Company policies, service standards, and brand expectations are consistently followed

• Greet guests promptly and guide them through the dining experience

• Demonstrate thorough knowledge of food, beverage, and featured items

• Confidently make recommendations and answer guest questions

• Accurately enter orders into the POS and deliver items efficiently

• Monitor tables proactively and anticipate guest needs

• Handle guest concerns professionally and involve management when appropriate

• Follow all cash handling, alcohol service, and safety policies

• Maintain cleanliness, organization, and readiness of assigned sections

• Support teammates and assist during peak service periods

• Minimum of 2 years of serving experience required

• Experience in full-service or high-volume restaurant environments preferred

• Strong communication and interpersonal skills

• Ability to multitask and remain composed under pressure

• Team-oriented mindset with a strong sense of accountability

• Working knowledge of POS systems and basic math

• Ability to stand and walk for extended periods

• Ability to lift up to 30 lbs with or without reasonable accommodation

• Availability to work nights, weekends, holidays, and special events

• Hourly, tip-eligible position

• Servers are compensated at a standard hourly rate, regardless of prior experience

• Tips are earned based on guest service and performance

• Classification and pay practices comply with all applicable wage and hour laws

Grill Marks is an equal opportunity employer and is committed to providing a workplace free from discrimination or harassment. Employment is at-will. We comply with all applicable federal, state, and local employment laws and provide reasonable accommodations as required by law. Employment eligibility verification is required upon hire.