Optician/Optical Lab Technician

Job Description

Job Description

Optician/Optical Lab Technician

Full-time, in-person

Location: Windham

Starting wage: $20.00 - $25.00 per hour

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

What We Offer:

• Competitive starting salary
• 401K retirement savings plan
• Health insurance
• Paid vacation time
• And even more benefits!

Office Hours:

• Monday: 8am - 6pm
• Tuesday - Thursday: 8am - 5pm
• Friday: 8am - 4:30pm

The Optician delivers an exceptional patient experience and helps establish Maine Optometry as the primary destination for all vision needs within the community. Creates value in the lives of patients by delivering exceptional customer service and perfect high-quality eyewear which exceeds our patients’ expectations.

• Greets all patients with a warm welcome & ensures they know what to expect. Shows urgency in providing service to patients & satisfying their needs.
• Custom fits glasses & precisely inspects eyewear.
• Acts as a leader in optical acumen
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & patient requirements.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optometrists as needed.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & patient volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces patients’ final selection.
• Anticipates problems; explores underlying reasons for patients’ issues; strives to develop long-term solutions to problems & ensures patients are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritizes & manages time with competing priorities.
• Commits to delivery date & time of expected eyewear
• Presents, explains & educates at dispense.
• Takes pride in office appearance, shows initiative to keep frame boards clean, attractive & organized.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for exceptional customer service; self-motivated with a desire for continual learning & improvement.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintains regular in-person attendance
• Additional duties as assigned

The Optical Lab Technician plays a crucial role in enhancing the patient experience at Maine Optometry. This position is mainly responsible for manufacturing eyewear and occasionally assisting patients with the final fitting of eyewear. Utilizing advanced equipment, the Lab Technician/Optician ensures that all eyewear meets ANSI standards and is delivered with a high level of accuracy, speed, and dependability. No prior experience is required for this position, as we are committed to providing comprehensive training for qualified candidates. Individuals who demonstrate a willingness to learn and grow within the role will receive hands-on instruction and support to develop the necessary skills for success as a Lab Technician/Optician.

• Deliver high-quality eyewear by following a standardized finishing process. This process includes layout and blocking, edging, grooving, mounting, and conducting thorough final inspections to ensure every product meets quality standards.
• Operate, clean, and maintain laboratory instruments and equipment on a routine basis, as well as diagnose and resolve any equipment problems that arise.
• Manage multiple tasks simultaneously while maintaining precision and close attention to detail throughout all aspects of the work.
• Utilize product knowledge to select the most suitable process for each order, ensuring timely production and delivery of high-quality eyewear.
• Demonstrate meticulous attention to detail during measurements, calculations, and equipment settings, ensuring accuracy and consistency in every order.
• Quickly identify and resolve issues as they occur, suggest improvements to processes, and take proactive measures to ensure patient satisfaction.
• Maintain a clean, organized, and safe laboratory and stockroom environment, showing initiative in its ongoing upkeep.
• Communicate daily with outside laboratories to coordinate orders and resolve issues, including managing reorders in the case of breakage or defects.

Basic Qualifications

• High school graduate or equivalent education.
• Strong customer service skills, both internal and external.
• Effective organizational skills.
• Strong problem-solving abilities.
• Excellent interpersonal skills, including friendliness, care, and patience.
• Demonstrates meticulous attention to detail

Preferred Qualifications

• Optical training or ABO certification.
• Previous experience working in an optical laboratory.
• Experience with edging equipment.