Manager Of Special Projects

DEPARTMENT: DEVELOPMENT

POSITION TITLE: MANAGER OF SPECIAL PROJECTS

SUPERVISOR: DIRECTOR OF DEVELOPMENT

FLSA STATUS: REGULAR FULL-TIME, NON-EXEMPT

COMPENSATION: $38.46 to $40.87, DOE

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

Job Summary:

The manager plays an integral role in the Northwest Division’s development efforts. The person in this position will provide project management for government relations, volunteer program infrastructure, advisory organization relations, and fundraising campaigns. The person manages the smooth operations of all government, volunteer, advisory organization, and fundraising campaign initiatives. The ultimate purpose is to grow our financial and human capacity to support the mission of The Salvation Army in the NW Division. This person will work effectively with divisional staff, corps officers, program directors, donors, volunteers, corporate contacts, government contacts, vendors, and advisory organization members. They will ensure all activities are executed accurately, in a timely manner and on budget.

Relevant Experience

• Possesses three years of project management experience, including use of software programs to design and produce marketing materials, to track data, and to analyze results
• Demonstrates familiarity with fundraising, relationship building, and community relations principles
• Experience with government and volunteer relations, advisory board activities, and social services is desired

Knowledge, Skills, and Abilities Required

• Embrace, support, and reflect well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times
• Bachelor’s degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships
• Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness and positive writing abilities
• Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals
• Ability to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the donor database according to Salvation Army protocols
• Demonstrate goal-orientation, with a drive to achieve agreed-upon goals within agreed-upon timeframes
• Maintain accurate and well-organized records and ensure confidentiality of all department records and files
• Perform other development duties as requested
• Proven project and event management skills
• Strong customer service and interpersonal and relationship-building skills
• High level of accuracy and thoroughness
• Strong communication skills (written, verbal, and graphic)
• Ability to meet deadlines
• Ability to work with a broad audience, including but not limited to: TSA officers and staff, advisory organization members, non-profit, government, and corporate groups
• Ability to work professionally with sensitive or confidential information

Software-Related Skills

• Microsoft Word, Excel, and PowerPoint required
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Responsibilities

Government Relations:

• Manage government relations activities at the local, state, and federal levels in the Northwest Division, including all of Washington and portions of Idaho and Montana, with the ultimate goal of increasing our government funding across the division
• Assist advisory organizations with government relations trainings, best practices, and advocacy fulfillment
• Collaborate with social service colleagues on government funding opportunities, relationship-building efforts with government partners, and advocacy content creation
• In collaboration with the Marketing and Communications team, create and update a suite of advocacy materials that tell our service story and engage external partners
• Partner with NW Division leadership and influential community volunteers to effectively network The Salvation Army at local, state, and federal levels
• Participate in the government grant requests process by identifying individuals that may be able to advocate on behalf of The Army, researching funding sources and lawmakers’ areas of interest/need, and providing data and stories from suite of government advocacy materials
• Maintain up-to-date local, state, and federal government directories for lawmakers and their leadership staff

Volunteer Relations:

• Manage development, review, and revision of division-wide volunteer program policies and procedures, with utmost priority to ensure the safety of children, elderly, and other vulnerable populations served by volunteers
• Support volunteer recruitment for service opportunities such as: feeding the unhoused; coaching clients for job-readiness; teaching financial literacy; Christmas Red Kettle bell-ringing; and leading activities for seniors; develop a month-by-month recruitment plan and partner with officers and staff to take an active role in recruitment activities
• Maintain donor engagement in volunteerism; involve donors in volunteer opportunities, recruiting for ongoing volunteer roles including annual Red Kettle bell ringing campaign, becoming an outright or planned giving donor or joining an advisory organization
• Reach out to residents, corporate, and community partners, encouraging participation in Salvation Army volunteer opportunities; develop and implement an annual community outreach plan; conduct education and recruitment presentations
• Conceptualize and implement Divisional Headquarters-led group volunteer events. Oversee the screening, placement, orientation, support, recognition, and evaluation of volunteers associated with these activities
• Implement the tracking of volunteer hours; collect and aggregate volunteer data and disseminate to donors and other partners
• Participate in volunteer recruitment, retention, and growth-based trainings and share best practices and materials with the field

Advisory Organization Relations:

• In collaboration with the Director of Development, provide best practices and training opportunities to the field to help recruit, retain and improve their advisory organization members’ experience and community impact
• In collaboration with the Divisional Director of Development, serve as Divisional Headquarters’ liaison to the King County Advisory Board
• Calendar, prepare and execute plans and materials for meetings and events
• Evaluate advisory organization effectiveness across the division and provide recommendations, problem-solving, and advice as requested
• Obtain accurate advisory organization contact information, roles, and minutes from the field

Fundraising Campaign Support:

• Support field in navigating Divisional Headquarters and Territorial Headquarters requirements and requests to start, execute and complete a fundraising campaign
• Track and maintain records including documenting donors’ gifts and pledges, fundraising project totals, donors’ recognition preferences and donors’ communications preferences
• Monitor and communicate progress to stakeholders for property and/or project activity and assigned action items
• Manage fundraising campaign committee meetings; calendaring, participants, goals and content
• In collaboration with Marketing and Communications, support the field with all fundraising campaign event planning and execution needs as well as campaign materials

Other:

• Collaborate with and be supported by the Divisional Headquarters Development team on all matters
• Serve as a liaison to external partners supporting the division with government, volunteer, advisory organization and/or campaign initiatives
• Partner with Divisional Headquarters’ leadership on gathering, interpreting, and translating service statistics for divisional development activities
• Manage other projects and duties as requested

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization’s needs or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission.

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomfort associated with changes in weather or discomfort associated without noise, dust, dirt, and similar.

Work Schedule / Location:

Monday through Friday / In-person at Northwest Division Headquarters in Seattle, WA, with opportunity to work remotely on a part-time basis.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ serv