Counter Team Members & Baristas - Tatte Back Bay

Job Description

Job Description

Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point-of-sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages.   We expect our front of house team members to:

• Engaging, warm, and welcoming communication skills and presence
• Have a passion for and deep knowledge of our coffee menu, our bakery and savory offerings, and genuine hospitality
• Have a desire to help where needed and work as part of a team
• Live from Tatte’s core values and help Tatte deliver on its mission
• Have flexibility to work a variety of shifts, including weekends, holidays, & afternoons/evenings
• (Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast-paced restaurant/cafe)

Summary of Counter Team Members’ Primary Responsibilities

• Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
• Determine guests' needs by asking questions and sharing product knowledge
• Has comprehensive knowledge of all Tatte products
• Takes guests’ orders using our point-of-sale system/register
• Executes all Tatte product and packaging standards
• Delivers coffee beverages and food to guests
• Maintains clean and well-stocked café stations
• Actively maintains and supports café cleanliness and visual/brand standards
• Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures
• Other duties as assigned

Summary of Baristas’ Primary Responsibilities

• Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
• Has comprehensive knowledge of all Tatte products
• Prepares and serves or delivers beverages according to Tatte recipes and specifications
• Answers guests' questions about our offerings
• Follows all recipe and presentation standards for our beverages
• Operates all Barista station equipment according to standards
• Keeps the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well-stocked with inventory
• Delivers beautiful and artistic espresso beverages
• Other duties as assigned

Essential Functions/Working Conditions for FOH Positions

• Strong communication skills
• Ability to work in a fast-paced environment
• Able to grasp and reach overhead
• Must be able to lift, move, and carry 50+lbs
• Must be able to work 8+ hours a day on feet

Our Benefits and Perks

• Competitive Pay: Counter Team Members earn $11.75–$14.25/hour plus tips. Baristas earn $13.25–$16.25/hour plus tips.
• 401(k) (with a vesting match)
• Health, dental and vision insurance for full-time team members
• Vacation time (after 1 year of full-time service)
• Paid sick time
• Free employee assistance program services
• Flexible schedule with no late nights
• Free drinks and generously discounted meals
• Exciting potential for growth

Join us on our journey to create something special!

Please note that Tatte is an E-Verify employer.