Student Assistant at the Hub

Job Description

Job Description

Title: Student Assistant at the Hub

Position Type: Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range: $17.50 per hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.

More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

General Description:

The Hub provides a variety of student support services, functioning as a tutoring center, library, and working and meeting space for students and instructors. We are seeking part-time student assistants to staff the reception desk and provide administrative support in a public, interactive, and student-focused setting. This is a fantastic opportunity to enhance your skills in personal interaction, communication, professionalism, and technology. 

Duties and Responsibilities:

• Greet and direct all Hub visitors at the reception desk, having them login as needed 

• Answer reception desk phone, taking messages and transferring calls as needed 

• Schedule and coordinate tutoring and research appointments 

• Provide general clerical and office support 

• Assist with student computer needs including logging on, using D2L, printer support, Microsoft Office apps like Word and Excel, and other software used in CCA courses 

• Assist students with basic research 

• Check in/out and reshelve books and DVDs 

• Assist students with frequent questions about Hub services and other campus resources 

• Assist with various tasks and projects as needed such as the development of flyers, event calendars, videos, and more 

• Attend Hub meetings for training and to stay current on office procedures and practices

Qualifications:

Minimum Qualifications 

• Must be awarded Work-Study through the Financial Aid Office 

• Must demonstrate a strong grasp of spoken and written English 

• Familiarity with Zoom and Microsoft Office products 

• Must be capable of helping others with basic computer skills 

• Excellent personal interaction, communication, and customer service skills 

• Must have and maintain a minimum 2.0 grade point average (GPA) 

• Comfortable working with a diverse population in a framework of inclusion and equity 

• Punctual and dependable 

Preferred Qualifications 

• Prior customer service experience 

• Prior computer technical support experience 

• Library experience 

• Fluency in Spanish

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com for assistance.

Work Study Eligibility Requirements:

Must have a completed FAFSA on file

Must be enrolled in a minimum of six (6) credit hours

Must not have already earned a first bachelor’s degree

Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.

Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.

Application Instructions:  

By applying for this announced position, applicants certify that all statements, information, and documents provided are true, complete, and correct to the best of their knowledge and are made in good faith. Applicants further understand that omissions, misleading statements, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in their not being considered for employment with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or may constitute grounds for further action pursuant to applicable law.