Administrative Assistant (Every Other Weekend Only)

Administrative Assistant (Part-Time)

At Resthaven, we believe care is more than a profession — it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we're dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day. Pay Range $18

Why Join Resthaven?

A supportive and mission-driven work culture

Opportunities for growth, leadership, and development

A chance to make a real impact in the lives of residents every day

NOMI health insurance network with zero co-pay, deductible or co-insurance expense

Essential Responsibilities

1. Front Desk Management and Customer Service: Ensuring that the front entry area is neat and maintained; coffee station is stocked; answering and routing phone calls; greeting, wayfinding and guidance to visitors; and resident mail sorting. Managing customer complaints or issues and escalating them when necessary.
2. Clinical Team Support: Packet creation for tours, admissions, CHF, transports, and discharges; scanning and uploading documents to the EMR; managing and routing electronic faxing; printing hospital transfer packets; and data entry into the EMR
3. Referral Management: Weekend and evening tours, reviewing hospital referrals, making bed offers, completing insurance authorizations. Data entry into CRM system.
4. Support to Managers and Teams: Helping with the preparation, tracking, and follow-up of tasks related to specific projects or initiatives. Survey preparedness audits as assigned.
5. Confidentiality and Privacy: Handling sensitive or confidential information with discretion and ensuring data security. Keeping accurate records while ensuring that confidential or private data is appropriately handled.

Qualifications

• Education: Associates preferred.
• Experience: 3 or more years' experience in an administrative role preferred.

Knowledge, Skills & Abilities

• Organizational skills – Ability to manage schedules, prioritize tasks, and maintain order
• Communication skills – Clear written and verbal communication with clients and team members.
• Time management – Efficiently handling multiple tasks and deadlines.
• Attention to detail – Ensuring accuracy in data entry, document preparation, and task completion.
• Proficiency in office software – Familiarity with Outlook, email, and scheduling tools.
• Problem-solving – Ability to address and resolve issues independently.
• Customer service – Managing inquiries and providing support professionally.
• Confidentiality – Handling sensitive information with discretion and trust.

Physical Demands & Work Environment

• The employee is required to sit for prolonged periods of time; have the ability to utilize telecommunications; communicate fluently verbally and/or through written communications
• The employee is required to maintain a physical presence in the administrative office.
• The employee is required to lift 30 pounds.
• Position is scheduled every other weekend and rotating holidays.