Info Services Analyst II

Our Core Values

Our core values define who we are as an organization and serve as the foundation of our code of ethics. Arbor Research expects all employees to embody and demonstrate in our day-to-day work.

• Collaborative Spirit: We expect each staff member to learn from and teach one another and ask each to exhibit curiosity and respect for the contributions of others.
• Creativity: We strive to cultivate a challenging, stimulating, and supportive environment where our employees are expected to be inquisitive, take the initiative, and demonstrate ingenuity.
• Credibility: Our employees are smart, thoughtful, and objective in their work. We expect them to be technically solid in their area of expertise and for those researching to demonstrate scientific rigor.
• Dedication: Our team achieves success because of our dedication to carrying out high-quality work and delivering trusted results.

Position Summary

The Information Services Analyst position encompasses a combination of duties and responsibilities from the two areas below, depending on the specific needs of the project(s) in which the employee is assigned.

The ideal candidate combines business analysis skills (requirements elicitation, workflow modeling and documentation) with quality assurance expertise in manual, automated and accessibility testing within an Agile development process.

Essential Duties and Responsibilities

Business analysis

• Analyze business issues, define requirements, application design, and recommend automated systems and protocols to solve organizational information issues.
• Determine operational objectives, gather information, and evaluate output requirements and formats.
• Work closely with end users to analyze, define, model, and document systems requirements.
• Construct workflow charts and diagrams, study system capabilities, and write specifications.
• Create swim-lane workflow diagrams and validate developers' wireframes against documented workflows and requirements.
• Develop organizational change management framework and conduct user acceptance testing.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
• Review data collection instruments for adherence to accepted standards, consistency across studies, and best practices using ArborLinkCore functionality.
• Work with data analysts and users to improve data collection and user experience during a study.
• Define metrics and requirements for dashboards and reporting tools.
• Leverage AI (e.g. Claude) as both a tool to aid business development and a component for solutions, following organizational guidance and controls.

Quality assurance analysis

• Design and develop manual and automated tests for new software development and enhancements.
• Participate in developing, modifying, and validating test plans and cases on the various software components of each product.
• Create test plans and test cases for automated validation (system meets business rules and requirements) and verification (system works without defects), covering workflow variations and edge cases.
• Perform functional, application, regression, and performance tests to ensure that developed products meet design specifications and total quality management limits and standards.
• Test releases delivered through continuous integration/continuous delivery (CI/CD) pipelines on an Agile release cadence.
• Perform Section 508 accessibility testing of websites and documents using tools such as ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, and Adobe Acrobat accessibility tools, with manual screen-reader verification against WCAG 2.0 Level AA (and WCAG 2.2 Level AA where practicable).
• Identify weaknesses in coding and pass along feedback to programmers and developers to correct. Keep detailed logs of tests and results.
• Work with leadership to improve quality assurance processes for efficiency and consistency across teams and projects.
• Work with project team (study implementation team, business analysts, developers, and project managers) to triage, prioritize, reproduce, and track issues to resolution, including identification of critical errors, defects, scope changes and enhancements.
• Effectively communicate quality assurance testing status and deliverables across the project development life cycle.

Tools and technologies

Candidates are expected to be strong in several of these areas, not all of them.

Tools

Requirements and issue tracking

Jira or comparable issue tracking systems

Workflow diagramming and wireframing

Visio, Lucidchart, Figma

Testing

Manual and automated testing tools and frameworks; test plan and test case management

Accessibility testing

ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, Adobe Acrobat accessibility tools, screen readers

Data and databases

SQL queries joining multiple tables and views; relational database concepts

Development process

Agile, CI/CD

Productivity

Microsoft Office (Excel, Word, PowerPoint)

Qualifications

Required

• Bachelor's degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
• Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues
• Ability to elicit complex requirements from customers (e.g., study scientists and clinical monitors)
• Ability to effectively prioritize, quickly determine critical elements from trivial, and eliminate roadblocks
• Demonstrated experience documenting results of systematic, structured tests and processes
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
• Strong organizational, analytical, and problem-solving skills; attention to detail
• Insert minimum experience requirements
• Insert any required licenses or certifications
• Insert any technical skills requirements
• Insert any industry or specialized experience, etc.

Preferred Qualifications:

• Health research and/or healthcare industry background
• Understanding of application object models and relational database concepts for communicating requirements to technical staff
• Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience with automated testing tools and frameworks
• Experience with Section 508 accessibility testing tools and WCAG success criteria
• Experience with workflow diagramming and wireframing tools (e.g., Visio, Lucidchart, Figma)