Teller Supervisor

Position Summary

Responsible for
coordinating teller staff activities in the Banking Office. Also, responsible for completing all Teller
Supervisor tasks and providing leadership for the teller staff.

Essential Duties and
Responsibilities (Other duties may be assigned.)

• Oversee daily
  transactions of teller staff as to provide superior customer service with minimal
  service problems. Includes ensuring
  accurate and timely processing of basic transactions and services.
• Maintain vault
  cash supply and assist tellers in maintaining their teller window supplies.
• Order and
  shipping of cash supply and ensuring accuracy of count while maintaining branch
  limits.
• Oversee vault security
  and teller alarm equipment.
• Authorize teller
  transactions including payment of checks within assigned limit.
• Identify risks
  and/or problems with new account deposits, regulatory compliance, overdraft
  authority, and Bank Secrecy Act.
• Carry out specific supervisory responsibilities
  including assisting manager in:scheduling work hours of teller staff and arranging
  for coverage, partnering with the Training Department to schedule
  continuing education for staff and routine coaching and counseling including providing
  feedback to Retail Banker
• Assist tellers with complex transactions and customer
  issues to ensure timely and professional resolution.
• Assist with risk management practices to include management
  of teller differences, losses and teller errors.
• Handle
  proportionate volume of work based on banking office demands.
• Conduct banking
  office audits.
• Build customer
  loyalty through courtesy and friendliness including referring customers to
  other Bank staff as needed.
• Follow bank
  policies and procedures, security guidelines, and comply with all federal,
  state and local regulations.
• Support team
  sales process by identifying and acting upon customer needs or by making the
  appropriate referral. Leads and
  participates in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5
  years related job experience, or equivalent combination of education and
  experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a
  team environment.
• Ability to compute basic to moderately complex math
  calculations.
• Basic problem-solving and analytical skills. Ability to interpret a variety of
  instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office
  products (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.