UX Content Designer

Job Description:
• What is the most important skillset: Experience working on complex applications or tools. Insurance, financial services or healthcare experience a large plus. Experience with Figma preferred. Must be highly collaborative, have strong communication skills, and be able to work in a complex, cross functional environment.
• Any immediate disqualifiers: must be able to work East Coast hours, give or take.
• Can you tell me what the person's day to day will be like: With guidance from a Lead UX Designer and Sr. Content Strategist, you will pair with a UX Product Designer to support multiple agile delivery squads. Your work will range from writing application micro-copy to designing information architecture and complex work flows for insurance professionals. You work will be in support of the launch of new experiences, releasing new product features and capabilities for a company-wide tech modernization initiative.
The User Experience organization at Liberty Mutual is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital experiences in the insurance industry for customers and the Agents and Customer Service Representatives that assist them.



About the team
Youll join a team of 10+ product designers and content designers that youll collaborate with weekly, and an 80+ person team of designers supporting work across the organization. This role will focus specifically on the Insurance Professional Servicing space.



In this role, you will:
• Partner with product owners, product designers, engineers, analysts, researchers, and other content designers. Youll work closely with insurance product SMEs to understand requirements.
• Identify content opportunities. Youll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.
• Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
• Continuously seek and integrate user feedback. Youll evaluate UX effectiveness and determine where and how to optimize content.



This role might be for you if:
• You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience
• You love collaborating and learning from people with different areas of expertise
• Youve written content for digital applications (productivity app experience is a big plus)
• You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.
• Youre analytical, and you love to synthesize complex information
• You have a portfolio of written work that demonstrates creativity, business impact and results



Additional experience you bring:
• Stakeholder relationship management: Effectively communicate and collaborate with product and business owners. Strong relationship-building skills.
• Agile working experience: Strong ability to navigate stakeholder agendas, legacy decisions, cross-departmental prioritization, and silos. Situational awareness of how work relates to other business objectives and user needs.
• Systems-thinking: Ability to understand and manage complex system requirements, product information, and user roles.
• Articulating design decisions: Skilled at explaining content design rationale and best practices. Independently seeks and acts on feedback.



Enterprise tool experience: Previous experience working on data-heavy enterprise systems and/or internal tools that increase employee efficiency