Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience Coordinator

OkWhen

Customer Experience Coordinator

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.

Key Responsibilities

Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform's features and common workflows.

Customer Communication

  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.

Live Event Moderation & Support

  • Serve as a live technical moderator for virtual events.
  • Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.

Customer Education

  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Experience Coordinator in Atlanta, GA vacancy
  •  ...Area Customer Service Coordinator Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional...  ...school diploma with at least 12 months of relevant work experience Flexibility and adaptability to meet the demands of a... 
    Suggested
    Work experience placement
    Work at office
    Worldwide
    Relocation
    Flexible hours
    Shift work

    Ricoh USA, Inc.

    Atlanta, GA
    3 days ago
  • $45.79k

     ...Job Title: Customer Coordinator Pay Grade: 4 Salary: $45,792 Department: Operations Reports to: Operations Supervisor...  ...identifying and resolving issues impacting the customer's experience at Hartsfield Jackson Atlanta International Airport. Responsibilities... 
    Suggested
    Contract work
    Flexible hours
    Shift work
    Night shift
    Weekend work

    Atlanta Airlines Terminal Company, LLC

    Atlanta, GA
    5 days ago
  •  ...Customer Experience Coordinator Help Shape an Exceptional Customer Experience At Guardian Pharmacy, we believe superior service leads to better outcomes. As our Customer Experience Coordinator, you'll play an important role in supporting the teams responsible for... 
    Suggested
    Full time
    Temporary work
    Work at office
    Flexible hours

    Guardian Pharmacy

    Atlanta, GA
    5 days ago
  • $17 per hour

     ...Customer Experience and Front Desk Agent The SwemSchool is seeking a highly organized and detail-oriented individual to join our team as...  ...communities in Georgia. Position Summary As a Customer Experience Coordinator, you will play a vital role in ensuring a seamless and... 
    Suggested
    Hourly pay
    Contract work
    Part time
    Remote work
    Shift work
    Day shift
    Afternoon shift

    SwemKids International, Inc.

    Decatur, GA
    2 days ago
  •  ...providing effective and efficient support to customers, team members, business partners, and...  ...and maintaining a positive customer experience while supporting various operations'...  ...and other major incidences to support coordinated activities between Resource Management... 
    Suggested
    Work experience placement
    Work at office
    Monday to Friday
    Flexible hours
    Shift work
    Night shift
    Rotating shift

    Work For Warriors Georgia

    Atlanta, GA
    3 days ago
  • $14.25 - $14.75 per hour

     ...Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt...  ..., supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX

    Smyrna, GA
    1 day ago
  •  ...position assists the builder in ensuring the buyer has a great customer experience through the construction process and maintains a solid...  ...and lender to ensure all aspects of the buying process are coordinated properly through closing. Maintain and update flyers, marketing... 
    Full time

    Century Communities

    Atlanta, GA
    1 day ago
  • $50k - $55k

     ...Call Center Supervisor Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals... 

    Serenity Healthcare, LLC

    Atlanta, GA
    1 day ago
  • $24 - $33.65 per hour

     ...Property Administrator (Real Estate & Customer Experience Coordinator) At Prologis, we don't just lead the industrywe define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure... 
    Full time
    Contract work
    Work at office

    Prologis

    Atlanta, GA
    2 days ago
  •  ...everything that was wrong with the ER experience. Since then, we've expanded rapidly, with...  ...kind (even exotics!) to our immersive, customer-focused experience, which helps us give...  ...THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience... 
    Flexible hours
    Night shift
    Weekend work

    Veterinary Emergency Group (VEG)

    Atlanta, GA
    5 days ago
  •  ...Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused Customer Experience Coordinator to join our growing remote team. In this role, you will support clients by coordinating services, answering questions, and ensuring every interaction... 
    Remote work
    Work from home
    Flexible hours

    Nexora Talent

    Atlanta, GA
    24 days ago
  • $50k - $56k

     ...toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and...  ...expectations and stereotypes while making a positive impact on our customers' lives. Join us at Lovehoney, where pleasure combines with... 
    Work at office
    Remote work
    Work from home
    3 days per week

    Lovehoney Group

    Atlanta, GA
    2 days ago
  •  ...leading a team of call center representatives to ensure excellent customer service and satisfaction. Responsibilities: Manage and lead a...  ...with other departments to ensure seamless customer experience Prepare and present reports on call center performance to senior... 

    thryvlgbt

    Atlanta, GA
    4 days ago
  •  ...The role also leads the operational customer lifecycle, ensuring clients successfully...  ...Product Management to improve the customer experience, adoption, and realized value. The role...  ...readiness, risk management, and change coordination. • Partner with Implementation,... 
    Full time
    Work at office
    Local area

    PRGX Global, Inc.

    Atlanta, GA
    25 days ago
  •  ...growing firm looking for a Manager, Client Experience to join their dynamic team. Aprio is...  ...Issue Management & Service Recovery Coordinate client escalations — triaging concerns,...  ...CX Discipline Deep grounding in client/customer experience as a discipline — VoC program... 
    Full time
    Work at office
    Local area
    Remote work
    Flexible hours

    Aprio

    Atlanta, GA
    a month ago
  • $90k - $110k

     ...positively impacts the communities and customers we serve. Job Description Allied...  ...value. The ideal candidate will bring experience in customer success, client success,...  ...development experience Ability to lead, coordinate, and influence cross-functional teams... 
    Contract work
    Live in
    Work at office
    Local area
    Relocation

    Allied Universal

    Atlanta, GA
    23 days ago
  • A retail company is looking for a Store Leader in Atlanta, GA to enhance customer experiences through effective management and operational excellence. This role involves supporting merchandising activities, ensuring compliance with policies, and fostering a positive team... 
    Flexible hours

    Designer Brands

    Atlanta, GA
    2 days ago
  •  ...Customer Experience Supervisor | Sandy Springs, GA Lead with purpose. Grow with impact. Step into healthcare leadership at Serenity. If you've ever wanted a career that truly makes a difference — one where your leadership directly impacts people's lives — Serenity... 

    Serenity Healthcare, LLC

    Atlanta, GA
    3 days ago
  • Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, handle check-ins/-outs, and ensure a welcoming stay at our Atlanta-area property. You will address inquiries, manage payments, and share information on offers and programs...
    Shift work
    Afternoon shift

    Concord Hospitality

    Atlanta, GA
    5 days ago
  • $17 - $17.5 per hour

     ...Great Benefits, Retirement Savings, Stock options, PTO, Yearly increase, Free Parking, Discounted meals. Flexible shifts and FOSSE Experience preferred. Job Number 26101823 Job Category Rooms & Guest Services Operations Location 2091 Convention Center... 
    Hourly pay
    Full time
    Work experience placement
    Local area
    Remote work
    Flexible hours

    Marriott

    Atlanta, GA
    1 day ago
  •  ...out, addressing guest needs, and maintaining positive relations at all times. Candidates should have experience in a hotel environment and must possess strong customer service skills. Job responsibilities include managing guest complaints, ensuring satisfaction, and processing... 

    crestline-external

    Atlanta, GA
    10 hours ago
  • $95k - $115k

     ...Senior Manager, Customer Experience & Service We are seeking a Senior Manager, Customer Experience & Service to build and lead the customer experience function for a rapidly growing specialty retail and ecommerce organization. This is a unique opportunity for a hands... 
    Full time

    New Day Executive Search

    Atlanta, GA
    5 days ago
  •  ...hands-on leadership role responsible for building processes, hiring and developing a small team, and ensuring a high-quality customer experience across inbound reservations, payments, and basic service inquiries. This role is ideal for a manager-level call center leader... 
    Seasonal work

    Hirewell

    Atlanta, GA
    3 days ago
  •  ...execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to...  ...driving is an essential function of this position. Required Experience Minimum of 1-3 years of customer service and warranty experience... 

    Pultegroup

    Atlanta, GA
    4 days ago
  •  ...smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't...  ...Performs all other duties, as assigned. SPECIFIC EDUCATION OR EXPERIENCE: Minimum (1) years of multi-family property management... 
    Seasonal work
    Local area

    Elmington

    Atlanta, GA
    3 days ago
  •  ...an asset. If you are passionate about customer service and have a detailed eye for account...  ...resident accounts and utility billing, coordinate accounts receivables, and maintain...  ...Responsible for safe and sanitary community experience for employees, residents and guests... 
    Local area
    Visa sponsorship
    Shift work

    The-Scion-Group

    Atlanta, GA
    6 days ago
  •  ...Customer Resolution Lead Representative Acuity Inc. is a market-leading industrial...  ...management after entry through shipment Coordinate shipping internally and externally to meet...  ...productivity Skills and Minimum Experience Required: Bachelor Degree Advanced English... 
    Work at office

    Acuity

    Atlanta, GA
    6 days ago
  •  ...Job Description The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing...  ...an accredited college or university preferred. Previous experience in customer service, administrative support, logistics,... 
    Contract work
    Work at office

    Forward Air

    Atlanta, GA
    3 days ago
  •  ...Customer Service Lead Ready to lead with heart? Bring your customer service experience to a purpose-driven team. At Serenity, we're building high-impact teams and transforming the way people experience well-being. You know how to serve. We'll teach you how to... 
    Full time

    Serenity Mental Health Centers

    Sandy Springs, GA
    5 days ago
  •  ...The Director, Customer Experience is accountable for designing, leading, and operating QXO's enterprise Customer Experience program. This role owns the end-to-end customer service model, ensuring QXO presents one unified face to the customer while driving consistent service... 

    Beacon Roofing

    Atlanta, GA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Coordinator. Be the first to apply!