IT Support Specialist

Job Description

Job Description

IT Support Specialist
Location: Austin, TX, primarily on-site

About Furnished Finder:
Furnished Finder is the leading two-sided marketplace for monthly furnished rentals, connecting landlords with renters seeking stays of 30 days or more. Our diverse tenant base includes traveling medical professionals, corporate contractors, digital nomads, relocating families, academics, and more. With a growing network of 300,000+ listings and over 240,000 landlords nationwide, Furnished Finder helps renters find real homes in real communities—without booking fees or hidden costs.
In 2025, Newsweek named Furnished Finder one of America’s Best Online Platforms, ranking us #1 in the Real Estate category. Founded in 2014, we continue to redefine flexible housing for the modern renter.
Why Join Us
When you join Furnished Finder, you’re joining a leadership team with 70+ years of combined experience across real estate and travel. As we enter our next phase of growth, we’re looking for curious, motivated self-starters who are excited to learn, build, and grow alongside an industry-leading team. With roles based in Austin, TX (our HQ) and remote opportunities available, we’re growing quickly—and we’d love to meet you.

 
Job Overview:
Furnished Finder is bringing IT in-house and we’re looking for a full-time IT Support Specialist to join our Austin HQ. You’ll partner with our existing internal IT staff to support a global workforce spanning North America, South America, Europe, and East Asia. The role is hands-on and varied: front-line support, endpoint and identity management, onboarding/offboarding, and other related tasks.

Responsibilities:
Front-line support

• Own the IT ticket queue in Jira — triage, resolve, escalate, and close the loop.
• Support employees across multiple time zones; communicate clearly in Slack and async tickets.
• Document fixes, runbooks, and how-tos in Confluence so the next person doesn’t have to ask.

Endpoint management (Mac & Windows)

• Provision and maintain devices via Apple Business Manager, Microsoft Intune, and NinjaOne.
• Manage compliance policies, app deployment, OS patching, and device health.
• Maintain the full endpoint lifecycle — imaging, reassignment, retirement, and certified data wipe.

Identity & access

• Manage the user lifecycle in Entra ID and Microsoft 365: onboarding, offboarding, groups, licenses.
• Help maintain our Conditional Access posture & troubleshoot blocked sign-ins.

Onboarding & Off-boarding

• Own end-to-end new-hire setup: hardware staged or shipped, first-day login walkthrough, MFA enrollment, app access.
• Run clean offboarding: account disable, data preservation, license reclaim, hardware return and wipe.

Office, A/V, and infrastructure

• Keep the Austin HQ working: Wi-Fi, printers, displays, conference rooms, and Teams meeting-room A/V.

Automation & continuous improvement

• Identify repetitive work and automate it — PowerShell, Microsoft Graph, Power Automate, or shell scripting.
• Build small workflows that reduce ticket volume (auto-provisioning, license cleanup, asset reporting).

Qualifications:

• 3+ years of professional IT support, service desk, or junior sysadmin experience in a business environment.
• Hands-on administration of both macOS and Windows endpoints.
• Working knowledge of Microsoft 365 administration: Entra ID, Exchange Online, Teams, SharePoint/OneDrive.
• Experience with at least one MDM or RMM platform (Intune, NinjaOne, Jamf, etc.).
• Comfortable with ITSM/ticketing tools (Jira, ServiceNow, Zendesk, etc.).
• Strong written communication — you’ll regularly support people you’ve never met in person,
• Reliable and organized; updates tickets and documentation without being asked.
• Authorized to work in the US and able to be on-site in Austin the majority of the work week

Strongly preferred

• Direct experience with our stack: Apple Business Manager, Microsoft Intune, NinjaOne, Atlassian (Jira/Confluence).
• Scripting/automation experience: PowerShell, Microsoft Graph, Power Automate, Bash/zsh, or similar.
• Familiarity with Entra ID Conditional Access, MFA/SSPR, and core identity security concepts.
• Experience supporting a globally distributed remote workforce.
• Office network management experience: Wi-Fi, VPN, Meraki or similar.
• Familiarity with endpoint security tooling (Defender for Endpoint, Intune compliance reporting)

Logistics

• Full-time, salaried.
• Austin HQ, primarily on-site, with some work-from-home flexibility.
• Able to lift ~30 lbs. (hardware moves and office setups)

 
Furnished Finder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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