Customer Success Architect

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.The Role:ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. We're a Gartner MQ leader with more than 1,000 customers globally and offices in San Francisco, Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.ThoughtSpot started by giving humans a better way to ask questions of data. Spotter turned that into an AI analyst that can reason over governed enterprise data. Now, as more of our largest customers standardize on ThoughtSpot Analytics, the next step is making sure that platform doesn't just get deployed — it gets architected to last.ThoughtSpot Analytics is a self-service BI platform with AI-augmented dashboards, automated insights, and search-driven exploration. Unlike legacy BI tools that force analysts to pre-build every report a business user might someday need, ThoughtSpot Analytics lets anyone search their data directly and get a governed, AI-augmented answer in seconds.We're looking for the person to be the technical backbone of our most strategic customer relationships — the architect who designs deployments that scale, hold up under real usage, and become load-bearing infrastructure for how our customers make decisions. You'll have direct access to Sales Engineering, Product, and Customer Success leadership, plus a matrixed Support and Professional Services team backing your deployments from day one.What You'll Do:Own the technical relationship. Be the single architect our most strategic customers trust for how ThoughtSpot Analytics gets modeled, integrated, and scaled inside their environment.Design for production, not demos. Build data models, embedding patterns, and governance structures that survive contact with real usage, real data volume, and real security review.Get customers live. Take deployments from kickoff to production. When something blocks go-live, you're the one who unblocks it.Build the reusable architecture. Turn every hard deployment into a pattern the next customer doesn't have to solve from scratch.Be the voice of the customer in Product. Spend time in the data with real users, learn where the platform breaks down at scale, and bring that signal straight back into what we build.Build the playbook. Document what works so architecture stops depending on any one person's tribal knowledge.Who We're Looking For:This is a high-ownership role. You'll have the resources of ThoughtSpot behind you and the freedom to make the technical calls our most important customers depend on.You're a hands-on technical architect who's comfortable owning a customer relationship, not just a ticket queue.You understand enterprise data — modeling, governance, security, and how BI actually gets embedded into a company's decision-making, not just its dashboards.You work for the customer's outcome, not the renewal date. You stand by an account when things are hard, not only when they're easy.You communicate early when something's off. No surprises, no excuses — customers hear it from you before they have to ask.You can hold your own in a technical conversation with a customer's data or platform team without an SE next to you.You move fast and don't wait to be told what to do next; empowerment plus accountability is how you operate by default.You've architected complex enterprise deployments before — at ThoughtSpot, another analytics/BI vendor, or a comparable enterprise SaaS product.We value what you've built vs your title or years of experience.In-Office at ThoughtSpotSpotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.About ThoughtSpotThe world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.Write effective prompts to get the most accurate and creative results from AI tools.Spotters are expected to exemplify these key traits and AI Mindset:Curiosity in exploring new AI toolsAdaptability to quickly learn and implement new, emerging AI technologiesCritical thinking to know when to identify when AI should be used versus when human judgement is necessaryThis combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.AI Mindset for All SpottersAt ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.ThoughtSpot for AllAt ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.What Makes ThoughtSpot a Great Place to Work?ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.