Customer Service Specialist

Job Description

Job Description

Description:

 

Position Overview:
We are seeking a detail-oriented and analytical Customer Service to join our Sales Support & Operations team. In this role, you will be responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end-to-end order process. This role requires strong communication skills, a deep understanding of materials and manufacturing processes, and the ability to collaborate effectively across teams.

Key Responsibilities:

• Review and analyze POs for accuracy, material compatibility, and alignment with company standards.
• Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner.
• Accurately enter orders into our ERP system and maintain compliance with quality standards.
• Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time.
• Monitor and address order-related trends, suggesting business opportunities for blanket or scheduling agreements.
• Communicate with customers regarding changes to schedules, ensuring urgency and tact.

Qualifications:

• Strong analytical skills with a focus on detail and accuracy.
• Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools.
• Skilled in persuasive communication and effective collaboration.
• Understanding of manufacturing processes and material properties.
• Detail-oriented with a commitment to data accuracy.
• Ability to manage multiple priorities and meet deadlines.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Family leave
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your salary or hourly rate expectation?

Ability to Relocate:

• Trevor, WI 53179: Relocate before starting work (Required)

Work Location: In person

Requirements:

Knowledge

• Work Tools
• Improvement Ideas
• Daily Kaizen 
• Cross-Training Matrix
• 5S Methodology
• PDCA Plan of Action
• Corticeira Amorim Code of ethics and conduct
• Vision, Mission , Values and Principles of ACC
• Lean Production Tools
• Specific Manuals and Procedures of the role
• General Knowledge of the Norms FSC, PEFC, ISO 9001, 14001, 50001 e ISO 5001
• SST in Work Equipment (DL50/2005)
• Acting in emergency scenarios
• English
• IT in user´s point of view
• Environment and Energy: comply with the policy defined to the workstation.

Minimum Requirements

Higher Education in Engineering/Management or equivalent to 3 years in similar roles.

Specific Skills

• Communication
• Planning and Organization 
• Influence