Lockbox Image Specialist Mon-Fri 2pm-10:30pm

Lockbox Image Specialist

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General Function: Utilizing image capture equipment, provides a high quality image of all transactional information (checks and or supporting documents); performs required maintenance to ensure the equipment's' longevity; and follows all established safety guidelines.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results.

Essential Duties and Responsibilities:

• Image checks and corresponding documents utilizing imaging equipment per established processing instructions. This includes all high speed and low speed extract and imaging equipment Review captured images for accuracy and quality during processing.
• Meet established unit goals for quality and productivity performance in support of client SLA's.
• Possess complete understanding and ability to operate all department imaging machines, including troubleshooting problem solving and assisting with training.
• Complete accurate documentation of all mechanical issues; communicate issues to service provider and document the resolution of the issue.
• Follow proper procedures to perform jam recovery during imaging.
• Research and recapture rejects and missing items in timely fashion, including items that did not encode.
• Communicate and escalate issues to the lead or manager appropriately.
• Perform routine maintenance on transports including cleaning of sensors, belts, etc. as required.
• Perform daily shift start up maintenance and again half way through the shift.
• Perform daily shift closing procedures by cleaning the machine and surrounding area.
• Monitor and adhere to production deadlines.
• Perform other duties as assigned.

Supervisory Responsibilities: None.

Minimum Knowledge, Skills and Abilities Required:

• High school diploma or its equivalent.
• 1-3 years experience using document imaging equipment.
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong PC skills including touch screen capability.
• Detail oriented and highly organized.
• Problem solving skills.
• Ability to handle fluctuating volumes and repetitive motions.
• Ability to work in a team environment.
• Working Conditions:
• May be exposed to dusty conditions and loud noises.
• Work frequently consists of repetitive motions/keying.
• Ability to stand for the entire shift.
• Extended viewing of computer screen.
• Ability to lift up to 15 pounds