Belting Application Engineer

Work Authorization: Candidates must be legally authorized to work in the United States on a permanent basis. Unfortunately, visa sponsorship, visa transfers, and employment-based immigration support are not available for this position now or in the future.

The position is customer-facing and field-oriented, supporting both day-to-day technical requests and strategic growth opportunities, including customer site visits, conveyor surveys, retrofits, competitive conversions, trials, troubleshooting, and technical training.

Key Responsibilities

• Provide technical and application support across the Conveyor Belting portfolio for Sales, Customer Service, distributors, OEMs, and end users.

• Partner with customers, Sales, and Engineering to assess equipment needs, including new conveyor layouts and retrofits of existing systems.

• Recommend conveyor belting solutions based on application requirements, operating conditions, customer needs, and opportunities to improve performance or reduce operating costs.

• Use technical expertise to demonstrate how recommended solutions meet customer requirements and differentiate from competing products.

• Support strategic customer projects and competitive conversions through technical review, product recommendations, application validation, and field support.

• Participate in customer site visits, conveyor surveys, product trials, installations, and on-site troubleshooting of installed equipment.

• Serve as a technical resource for customer inquiries and application requests, providing timely follow-up and clear recommendations.

• Troubleshoot conveyor and belt performance issues, considering product selection, conveyor design, installation, operating conditions, and maintenance.

• Develop or modify product specifications, drawings, and technical recommendations as needed to meet customer application requirements.

• Prepare and deliver technical presentations and product/application training for Sales, Customer Service, distributors, customers, and prospects.

• Identify opportunities to recommend improved materials, products, or conveyor solutions that can increase performance, reduce cost, or improve customer productivity.

• Partner with the Engineering Manager on complex applications, technical escalations, and high-priority customer issues.

• Support customer quality and product-performance investigations by providing application information, field observations, troubleshooting, and technical input into root-cause analysis.

• Partner with Product Management, R&D, Design Engineering, Operations, and global technical teams to evaluate customer requirements and determine whether products or solutions should be modified or developed.

• Support R&D and new product development activities through field knowledge, application requirements, testing, and customer validation.

• Work with Regional Segment Specialists and PMMs to support key market, customer, and growth initiatives.

• Participate in regional and global technical/application knowledge sharing and bring relevant best practices back to the Americas commercial organization.

• Provide field feedback on recurring application challenges, product performance, competitive solutions, and technical needs.

• Support new product introductions through application validation, customer trials, technical documentation, and training.

• Document technical requests, recommendations, and project activity using established systems and processes.

Qualifications & Experience

• Education: Bachelor of Science (BS) degree in Engineering or a related technical field preferred.

• Relevant Experience: 1–3+ years of experience in application engineering, technical sales, product support, conveyor systems, or industrial manufacturing.

• Design Tools: Proficiency in SolidWorks or other CAD software preferred.

• Software Skills: Strong computer skills in Microsoft Office; experience with Salesforce (SFDC) or similar case-management systems is a plus.

• Strong project management, organization, attention to detail, and time-management skills with the ability to manage multiple technical requests and customer projects.

• Strong presentation and communication skills with the ability to confidently communicate technical recommendations to internal teams and external customers.

• Customer-focused with strong follow-through and personal accountability.

• Comfortable working independently while knowing when to escalate complex technical issues.

• Travel: Willingness to travel up to 40% for customer site visits, on-site troubleshooting, training, and technical project support.

• Languages: Spanish proficiency is a plus for supporting the broader Americas region.

Core Competencies

• Technical & Analytical Aptitude: Analyze complex application requirements and translate them into practical conveyor belting solutions.

• Customer-Centric Problem Solving: Understand the customer’s application and recommend solutions that address the actual operating challenge.

• Application Support: Provide consistent technical guidance from initial product selection through installation and troubleshooting.

• Commercial Mindset: Understand how technical support contributes to customer confidence, competitive conversions, retention, and growth.

• Communication & Training: Clearly communicate technical information and confidently deliver product and application training.

• Collaboration: Work effectively with Sales, Engineering, Product Management, Segment Specialists, Customer Service, R&D, Operations, and global technical teams.

• Ownership & Follow-Through: Take responsibility for technical requests and projects through resolution.