Salesforce Administrator

Salesforce Administrator

Clear Channel Outdoor is seeking an experienced Salesforce Administrator to join a small, collaborative Salesforce team embedded within a larger Technology organization. This is a project-heavy, builder role — you will serve as a key operational expert and cross-functional partner: identifying and resolving org discrepancies, collaborating with business stakeholders to implement new platform capabilities, defining requirements for development teams, and ensuring monthly deployments land successfully. The right candidate is equally comfortable investigating a data anomaly, writing a support case, and creating documentation for the team.

Job Responsibilities

Org Health & Discrepancy Management

• Proactively identify discrepancies in org configuration, data, automation behavior, and integration output; develop and execute remediation plans
• Monitor org health using tools such as Salesforce Optimizer, Health Check, and OrgCheck; prioritize findings by risk and business impact
• Investigate unexpected system behavior; create clear, well-documented Salesforce support cases and partner with Salesforce Support to resolve issues or obtain authoritative clarification on platform functionality

Feature Implementation & Platform Growth

• Partner with business stakeholders and Salesforce account teams to evaluate, plan, and implement new platform features and products (e.g., Agentforce, archiving tools, Einstein capabilities)
• Translate business requirements into clear, actionable specifications; identify what needs to be built and configure the org accordingly, partnering with developers to determine the appropriate solution (flow, trigger, or otherwise)
• Stay current on Salesforce release updates (3x/year); interpret release notes, assess org impact, and communicate changes to stakeholders and leadership
• Maintain and update AppExchange packages; evaluate new packages that could add value to the org and bring recommendations to the team

Development Collaboration & Deployment

• Define business and technical process requirements; write clear user stories and acceptance criteria for developers to build and test against
• Set up and manage sandbox environments (Developer, Partial, Full) each month for UAT testing and across the SDLC; ensure environments are refreshed, configured, and ready for business validation; maintain environment inventory and coordinate access
• Coordinate and ensure successful monthly deployments through multiple deployment methods, including change sets and other code deployment tooling; document release notes, maintain deployment logs, and conduct post-deploy validation

Data Management

• Monitor and maintain data quality processes including deduplication and field governance; maintain archive policies and monitor data storage usage to keep the org within storage limits
• Execute data loads using Data Loader and other ETL methods; write and run SOQL queries for reporting, troubleshooting, and data extraction tasks
• Investigate and resolve data integrity issues across standard and custom objects

Org Administration, Security & Integrations

• Partner with the business to evaluate and advise on user accounts, roles, profiles, permission sets, and permission set groups; provide guidance and recommendations to ensure alignment with the principle of least privilege
• Consult with stakeholders on org security health including login policies, session settings, field-level security, and sharing rules; surface risks and recommend best practices
• Monitor and audit org activity, user access, and configuration changes
• Administer and maintain Salesforce-native tools including Einstein Activity Capture (EAC) and Sales Engagement; support third-party integrations and collaborate with internal technology teams on integration touchpoints

Documentation & Team Enablement

• Partner with business operations to help create and structure documentation; own the creation of IT-facing process guides, troubleshooting references, and technical feature overviews for the Salesforce team
• Develop learning materials and training resources when new features or workflows are introduced; maintain internal knowledge base content
• Provide guidance and best practice recommendations to business operations for building and maintaining their own reports and dashboards

Job Qualifications

Education and Certifications

• Bachelor's degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
• Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count

Work Experience

• 3–5 years of hands-on Salesforce Administration experience in a production org
• Demonstrated experience with Sales Cloud in a project-heavy environment
• Experience managing sandbox environments and deploying via change sets and other deployment tooling across a monthly release cycle
• Proven ability to identify org discrepancies, investigate root cause, and drive resolution independently or in partnership with Salesforce Support
• Experience writing user stories and defining requirements for a development team
• Experience creating IT-facing documentation and learning materials
• Familiarity with AppExchange app administration
• Exposure to Agentforce, Einstein features, or other AI-powered Salesforce capabilities a plus
• Experience with Einstein Activity Capture (EAC) and Sales Engagement, including Application-Level OAuth 2.0 setup and email sync troubleshooting, a plus
• Background in media, advertising, or field sales industries a plus
• Experience utilizing agile delivery methods, practices, and frameworks (e.g., Scrum, Kanban, Lean) a plus
• Experience integrating Salesforce with other cloud-based applications and data services a plus

Skills

• You take ownership of the Salesforce org and follow through on commitments to both the business and the technology team
• You are comfortable working independently on most admin tasks but know when to loop in developers, stakeholders, or Salesforce Support
• You are motivated to stay current with Salesforce platform releases and proactively communicate relevant changes
• You approach org health with a detective mindset — you notice when something is off and you dig until you understand why
• You collaborate effectively with cross-functional teams including business operations, developers, and leadership
• You are organized, thorough in your documentation, and treat knowledge sharing as part of the job
• You can navigate competing priorities across support needs, project work, and monthly deployment cycles
• You are highly organized with strong time management skills; you are detail-oriented and follow through on the small things as well as the big ones
• You are a self-starter with a diligent work ethic; you can multi-task and remain calm under pressure

Competencies

• Business Acumen: Understands how Salesforce configuration supports broader business operations and sales processes; applies platform decisions with organizational impact in mind
• Collaboration: Partners effectively with business operations, developers, and leadership; contributes to a team environment where information and context are shared openly
• Creativity: Comes up with creative solutions to org challenges; makes connections across unrelated problems and brings original thinking to platform design and process improvement
• Customer Focus: Builds and maintains org configurations with end users in mind; seeks to improve usability, data quality, and reliability across the platform
• Drive for Results: Delivers quality work across overlapping workstreams — org support, project delivery, and monthly deployment cycles — and takes accountability for outcomes
• Functional/Technical Skills: Has the functional Salesforce knowledge and technical depth to perform at a high level; stays current with platform capabilities and applies them effectively
• Innovation Management: Explores new Salesforce features and releases, assesses relevance to the org, and brings informed recommendations to the team
• Process Management: Follows established development and deployment processes while identifying opportunities to improve org health, documentation, and team workflows
• Problem Solving: Uses rigorous logic to solve difficult org and process problems; probes beyond the obvious, looks for hidden root causes, and delivers practical, scalable solutions

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• Employee must have the ability to see written documents, computer screens and to adjust focus