Head of Member Experience & Friction Reduction

Digital Federal Credit Union

First Tech Federal Credit Union seeks a senior experience leader to translate member and employee insights into prioritized, sizable improvements across the enterprise. The role partners with product, technology and operations to embed friction-reducing solutions in frontline workflows and processes. With a focus on Voice of Member programs and data-driven impact, you will drive journey mapping, automation, and AI initiatives while ensuring measurable value and long-term efficiency gains for #J-18808-Ljbffr Digital Federal Credit Union

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Vacancy posted 1 day ago

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