Shift Lead - Billings, MT (1211 N 27th St)

Shift Lead - City Brew

Location: City Brew, 1211 N 27th St Billings, MT 59101

Employment Status: Part-Time/Full Time

Reports To: Store Manager

Who We Are

At City Brew Coffee, we believe in serving without compromise. Our Shift Leaders ensure smooth store operations, lead their teams, and deliver exceptional customer experience. The Shift Leader acts as the point of contact for employees and customers in the absence of the Store Manager, creating a positive and professional environment.

Our Shift Leads live by The Three Things that define a great City Brew experience:

• Lead Service - model and uphold outstanding customer service.
• Drive Sales- inspire the team to meet and exceed sales goals.
• Cash Handling - ensure accuracy, security, and accountability in all financial transactions.

What You'll Do

As a City Brew Shift Lead, you will:

• Greet and welcome guests with a positive, customer-first attitude.
• Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience.
• Keep the café clean, organized, and fully stocked at all times.
• Provide coaching, training, and ongoing feedback.
• Foster a positive, collaborative team environment by leading through example.
• Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles in every interaction.
• Open and close the store following company procedures.
• Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture.
• Oversee cash handling, bank deposits, and reconciliation procedures.
• Encourage team participation in sales-building strategies.
• Utilize downtime efficiently for cleaning, restocking, or others productive activities.
• Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture.
• Deliver on The Three Things every shift: Lead Service, Drive Sales, and Cash Handling.

The tasks listed here show the main responsibilities of the role but don't include everything. You may be asked to take on other related duties as needed.

What We're Looking For:

• Leadership or supervisory experience (food/beverage or retail preferred).

• Strong communication and teamwork skills.
• Reliable, positive, and passionate about coffee & service.
• A positive customer-focused attitude with a passion for coffee and people.
• Willingness to learn and grow, receptive feedback.
• Ability to multitask in a fast-paced environment.

Requirements :

• 25 - 30 hours per week, at least 4 shifts weekly; Must also have 3-4 opens/closes weekly, including weekends and holidays.
• Availability must remain consistent for 6 months
• Reliable transportation to and from work.

• Ability to stand for extended periods of time
• Comfortable with repetitive tasks
• Endurance to work full shifts and lift/carry supplies and equipment as needed.

Why Join City Brew?
A welcoming team and culture built on honesty, positivity, and improvement

• Your contributions are recognized and celebrated through our Rewards & Recognition Program, designed to spotlight the amazing work you do.
• You'll have the chance to make a real impact , grow your career, and shape the future of a brand built on quality, community, and connection.
• Free/discounted drinks and chance to share your love for coffee with others

Apply today to join the Brew Crew and help us live out The Three Things every day!

City Brew Coffee is an Equal Opportunity Employer
Disclaimer:

This job description is intended to provide a general overview of the responsibilities and requirements of the Shift Leader position at City Brew Coffee. It is not exhaustive and may not include all tasks and duties the Shift Leader will be expected to perform. Additional duties may be assigned as needed to support the store's operations and ensure excellent customer service. City Brew Coffee reserves the right to modify this job description at any time, with or without notice. If at any time during your tenure as Shift Leader you are unable to fulfill the responsibilities or if your availability changes, a title change with a corresponding pay adjustment may be considered. This version supersedes all previous versions.