Director of Housekeeping

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long‑term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long‑term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Position Summary Manages all Housekeeping and Laundry operations to ensure cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and meeting/conference/banquet facilities meet Company standards to provide outstanding guest service, and financial profitability. Builds and manages teams effectively. Responsibilities Provides guidance and direction to ensure overall departmental success. Manages subordinate supervisors and lead personnel who supervise team members in assigned Housekeeping areas. Oversees direction, coordination, and evaluation of units in accordance with policies and applicable laws. Recruits, interviews, hires, trains, schedules, appraises performance, rewards, disciplines, and addresses complaints of housekeeping staff. Sets departmental goals and directs team members to achieve results. Participates in scheduling and planning of work assignments. Ensures staff receives required training and attends mandatory meetings. Monitors and develops team member performance through supervision, scheduling, counseling, evaluations, and recognition. Monitors and assesses service and satisfaction trends, evaluates issues and implements improvements. Collaborates with Engineering to ensure proper maintenance of rooms and public spaces. Provides training on proper use of chemicals and cleaning supplies, including hazardous materials compliance. Monitors usage of supplies. Resolves customer complaints and anticipates potential problems, notifying management/security of unusual events. Follows all safety policies, uses Personal Protective Equipment as required, and reports safety issues. Additional Responsibilities / Supportive Functions Participates in coordination of rehabilitation and capital improvement projects. Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy. Approves leave and time away from work within company policy. Responds to emergency calls and ensures operational support needs are met. Ensures housekeeping systems and equipment are maintained to optimal performance. Runs and analyzes reports to monitor customer satisfaction, occupancy, expenses, etc. Notifies management of unsafe conditions, needed maintenance, and any accidents. Attends required meetings. Qualifications High school diploma or GED, or equivalent combination of education and experience. Bachelor’s degree in Hospitality Management desired. Five or more years of related housekeeping/hospitality experience and at least one year as Supervisor/Assistant Manager in similar setting. Ability to lead others through mentoring and training to meet/exceed guest expectations and provide high satisfaction. General knowledge of accounting and bookkeeping transactions commonly used at comparable hotels or resorts. Excellent customer service and communication skills to work with guests from diverse backgrounds and resolve problems/complaints. Ability to use mathematics to solve problems. Proficient in Microsoft Office and other hotel computer systems. Uses logic and reasoning to identify strengths and weaknesses of solutions. Strong attention to detail, problem‑solving skills, calmness, and alertness. Must handle difficult guests, busy periods, or emergencies. Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations; write reports and procedure manuals; present information and respond to questions from managers, team members, guests, and the public. Must speak, read, write, and understand English. Bilingual Spanish a plus. Complete training on proper disposal/handling of sharps and follow procedures. Completes all required training on schedule. Works independently with minimal guidance and as part of a team. Ability to work varying schedules, including holidays, weekends, and alternate shifts, due to cyclical nature of the industry. Maintain clean appearance and professional demeanor. Special Skills & Abilities / Mental and Physical Demands Stand for sustained periods, walk, use fingers to enter data, grasp objects, reach, and perform repetitive motions. Occasional stooping, kneeling, and crouching. Lifts up to 50 pounds occasionally, 20 pounds frequently, or 10 pounds constantly. Require close visual acuity for telephone console, computer terminal, and documents. Work in environmental conditions such as heat, humidity, noise, fumes, odors, dust, cleaning chemicals, proximity to moving mechanical parts, electrical current, or infectious disease exposure. Must hear voices in noisy environment and may need to shout to be heard. Salary Range $100,000 to $125,000. Equal Employment Opportunity Statement We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. About Pacific Hospitality Group We believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of principled entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you’re ready to grow with a team that values fulfillment and humility, discover the opportunities waiting for you at Pacific Hospitality Group. #J-18808-Ljbffr