Branch Manager

Branch Manager

Cincinnati, OH | Full-Time | On-Site | Reports to: President

Job Summary

Stone Center, a family- and veteran-owned leader in natural stone supply and fabrication for more than 70 years, is hiring an experienced Branch Manager to lead our Cincinnati, OH branch. This is a hands-on operations management and team leadership role covering P&L performance, sales, production, inventory, safety, and customer experience for the branch. You'll partner with the VP of Sales and VP of Operations, who set company-wide strategy and standards, while you own execution and results at the branch level.

Key Responsibilities

Team Leadership & People Management

• Lead daily huddles and hold employees accountable for performance, attendance, safety, and professionalism
• Coach, develop, and mentor branch staff; partner with HR on hiring, onboarding, and performance management
• Build a strong branch culture grounded in company core values
• Recognize outstanding performance, address concerns promptly, and develop future leaders

Operations Management

• Coordinate daily activity across sales, fabrication, warehouse/yard, and administration
• Ensure orders are completed accurately and on time; maintain inventory accuracy
• Champion workplace safety and maintain branch cleanliness and appearance
• Lead continuous improvement initiatives to increase operational efficiency

Customer Experience & Sales Support

• Resolve customer concerns quickly and professionally
• Build and maintain relationships with key customers
• Partner with the sales team to exceed customer expectations and support revenue growth

Requirements

Required Qualifications

• 7+ years of progressive leadership or branch/operations management experience
• Proven track record of holding teams accountable and increasing operational efficiency and profitability
• Strong communication, organization, and problem-solving skills
• Ability to lead in a fast-paced, production-oriented environment

Preferred Qualifications

• Background in manufacturing, fabrication, construction materials, building products, or industrial distribution
• Experience leading multiple departments (sales, production, warehouse) and improving operational processes

How Success Is Measured

• Financial: branch revenue, gross margin
• Operations: on-time delivery, inventory accuracy, quality and rework, safety
• Customer: customer satisfaction
• People: employee retention, training completion, team accountability

Compensation & Benefits

• Base Salary: $75,000 $85,000 per year, commensurate with experience
• Performance Bonus: annual bonus tied to revenue, margin, safety, and on-time delivery
• Benefits: health insurance (60% employer-paid), 401(k) with up to 4% match, dental and vision, voluntary life insurance, paid time off and paid holidays

About Stone Center

For more than 70 years, Stone Center has been one of the Midwest's premier suppliers and fabricators of natural stone products. Family- and veteran-owned, we combine craftsmanship, innovation, and exceptional customer service and we invest in leaders who build great teams and a culture of accountability.

Our Core Values

• Never Be #2 We compete to win in everything we do.
• Integrity in Every Action We do the right thing, always.
• Relentless Optimism We bring energy and belief to every challenge.
• Passion + Accountability = Excellence We own our results.
• Earn Trust, Give Respect, Build Together We grow as one team.