Data 360 Technical Architect

KEY RESPONSIBILITIES

Serve as a subject matter expert for Data 360, internally and with customers. Act as a strategic advisor helping to unlock data from customers’ various enterprise systems. Help and exceed customer goals and metrics while providing insights on Data 360 best practices. Work independently and be a self‑starter. Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement. Manage multiple strategic clients simultaneously to meet or exceed utilization target. Become recognized as a valuable and trusted advisor by our customers and other members of the Data 360 community, and continue to build a reputation for excellence in professional services. Collaborate with the go‑to‑market team to drive continued growth of services and expansion within assigned accounts. Maintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self‑directed learning.

QUALIFICATIONS & SKILLS

Relevant Salesforce Data 360 experience or equivalent customer data platform experience, e.g., Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc. Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud; related certifications are a plus (e.g., Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant). Data warehouse experience preferred, e.g., Snowflake, Databricks, Redshift, BigQuery, SQL Server, marketing databases (e.g., Adobe). Experience with data management, data transformation, ETL, preferably using cloud‑based tools and infrastructure. Data architect skills and experience such as data profiling, data quality analysis, experience with MDMs and fuzzy matching conventions are a plus. Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids; ability to conceptualize and create sophisticated diagrams and documents. Strong desire and aptitude to learn new technologies quickly and thoroughly. Expertise in gathering and analyzing information related to data integration, subscriber management, and identity resolution. Experience with AI‑related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data is a plus. Demonstrated ability to influence a group audience, facilitate solutions and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive‑level requirement gathering sessions and solution presentations. Knowledge of data governance and data privacy concepts and regulations is a plus. BA/BS degree or foreign equivalent. Willingness to travel when needed (expected to be less than 50%).

REQUIRED QUALITIES

Passion: passionate about customer success. Beginner’s mind: always learning; approaches each interaction with an open mind; great listener and hands‑on. Leadership: self‑aware and strategic thinker; proficient at building strong relationships. Communicator: speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C‑Level with authority and confidence. Storyteller: confidently and effectively facilitates and presents; ably defends point of view; keeps audiences engaged and delivers a clear and memorable message. Team player: proficient at collaboration and working with members of a team. Urgency: ability to move fast and drive business value and results. Trust: trusts the company’s core values; shows integrity, transparency, and reliability. Adaptable: excels in high levels of uncertainty and change. Community champion: leads internal initiatives; actively contributes to the community’s knowledge and resource base.

UNLEASH YOUR POTENTIAL

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

ACCOMMODATIONS

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

POSTING STATEMENT

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees will be assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, and promotion decisions and all other employment matters. Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process, but humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt‑out options.

COMPENSATION

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. The typical base salary range for this position is $148,500 – $223,900 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $178,900 – $246,000 per year. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.