Customer Service Specialist I

Customer Service Specialist - Lighting & Order Support**Envision LED Lighting | Houston, TX 77040****Full-Time | Onsite / In-Person | Monday-Friday - 1st Shift Operations****Pay: $19.00****About the Role:**Envision LED Lighting is seeking a dependable, professional, and customer-focused **Customer Service Specialist** to join our Houston team.This position supports customers and our distribution center operation with a strong emphasis on **phone, email, and chat-based customer service, order entry support, returns/RMAs, and problem resolution**.This role is an important point of contact for our customers. You will assist homeowners, contractors, distributors, and business customers with orders, product questions, returns, warranties, and general support.**Responsibilities*** Answer incoming customer calls, emails, and chats professionally and promptly.* Assist customers with new orders, order status, product questions, returns, RMAs, warranties, and general support.* Learn Envision LED Lighting's products and terminology to provide knowledgeable customer assistance.* Process customer orders accurately in NetSuite.* Prepare product quotes based on customer needs.* Help customers identify appropriate products and solutions by asking the right questions.* Provide basic troubleshooting assistance for common lighting and product issues.* Route more complex technical questions to the appropriate internal team member or technician.* Communicate with Production and Shipping regarding inventory, order requirements, shipping schedules, returns, and customer needs.* Provide customers with accurate order, shipping, return, and tracking updates.* Manage customer service inquiries and tickets through Front.* Assist business customers with account setup and ongoing account support.* Process warranty registrations, returns, and RMAs.* Follow up on open customer issues and take ownership of resolving them.* Maintain accurate records of customer communications, orders, quotes, returns, and account activity.* Support Sales and Marketing with requests for samples, brochures, catalogs, demonstrations, and related materials.* Perform additional customer service and account-support duties as needed.## Qualifications**Qualifications*** Previous customer service experience, preferably involving **phones, order entry, distribution, product support, or technical products**.* Comfortable handling a consistent volume of incoming customer calls, emails, and chats.* Strong verbal and written communication skills.* Professional and confident when communicating with customers.* Strong attention to detail and order-entry accuracy.* Ability to learn new products, software, terminology, and processes quickly.* Strong problem-solving skills and willingness to take ownership of customer issues.* Ability to multitask and prioritize customer requests in a fast-paced environment.* Experience using CRM, ERP, ticketing, customer service, or order-management software.* Comfortable learning basic product troubleshooting and technical support.**Preferred Experience****Experience in any of the following is a plus:*** LED lighting, electrical products, electronics, fixtures, lamps, recessed lighting, retrofits, or controls* Technical or product-based customer service* NetSuite* Front or similar customer service/ticketing platforms* Order processing and quoting* Returns, warranties, and RMAs* Microsoft Office* Distribution or warehouse-related customer service* **Bilingual English/Spanish** #J-18808-Ljbffr