System Administrator 2 (Tier 2)

Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers. Position Description: The System Administrator (SA) Skill Level 2 provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. SHIFT POSITION: Wed‑Sun 2pm–10pm Security Requirements: Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph). Capabilities: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop monitoring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users to cloud infrastructure Required Qualifications: TS/SCI with Agency Appropriate Polygraph Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor's degree. DoD 8570 IAT I: CompTIA A+ CE CompTIA Network+ CE Salary Range: $110,000.00 - $120,000.00 (Annually) Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. Benefits Package: Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. Full-time employees have the option to participate in a variety of voluntary benefit plans including: A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA) CareFirst Preferred Dental CareFirst BlueVision Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Affirmative Action Statement: Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans. Accommodations: Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at View email address on click.appcast.io. We are happy to provide reasonable accommodation to ensure equal access to all candidates. #J-18808-Ljbffr Itezz, Inc.