Associate-Rehabilitation Clinical Support

Location This is an onsite float position , and applicants must be available to work at potentially 9 clinic locations (Downtown and Metro Indianapolis). Float staff support coverage for PTO, last‑minute call‑ins, higher‑volume clinics, and front‑desk staffing needs. Mileage reimbursements available. Schedule 40 hours per week, with varying days, times, and clinic assignments Hours will fall Monday–Thursday between 7:15 a.m.–6:15 p.m. and Friday 7:15 a.m.–4:15 p.m. Some shifts will be 7:15 a.m.–6:15 p.m. As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs Top Responsibilities Register, schedule, and check in patients Communicate with patients, coworkers, and providers Maintain and update medical records Department Interaction Send records to referring providers and workers’ compensation adjusters Work with other IU Health clinics for patient transfers Collaborate with the department’s central scheduling team and insurance team Skills & Attributes Strong attention to detail Ability to multitask in a fast‑paced environment Effective communication skills Experience with Cerner or Epic is a plus Proactive and comfortable asking questionsStrong problem‑solving skills Training 6–8 weeks of training, beginning at one clinic to learn core responsibilities, then expanding to other clinics Training may be extended as needed Supportive, welcoming culture that encourages questions and feedback Role Summary This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include: Accurate and timely resolution of patient accounts Collecting information to generate complete and accurate financial and demographic records Insurance verification, prior authorization, and coordination of benefits Communicating with payers and patients to confirm financial information Accurate patient registration and scheduling of recurring appointments Answering incoming calls and directing patients and visitors appropriately Participating in departmental operations and performance‑improvement activities Complying with infection control, equipment training, regulatory standards, and safety programs Ordering, distributing, and maintaining department supplies Meeting productivity, quality, and service standards to support departmental goals Requirements High School Diploma or GED required 0–3 years of customer service or medical office experience preferred Minimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams) We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Indiana University Health