MSP Engineer - Level III (On-Site)

Overview Client is looking for an MSP Engineer. Need 10+ years of total IT experience, about 5 years in an MSP environment, and the role is everyday on‑site in Tampa. Client likes certifications: MS‑900, AZ‑900, MCSE, AZ‑104, CCNA etc. Compensation \$105,000 – \$115,000 per year. Location Everyday on‑site (Tampa – near the airport). What they're looking for 10+ years of total IT experience ~5 years in MSP environment MS‑900 or AZ‑900 certification Heavy Microsoft experience (ideally MCSE or Azure cert) Azure admin experience (not migration level) General networking experience (will work with network engineering team, but not live there) General virtualization/server work (VMware/WindowsServers) Required Experience Technical Skills Proficiency with ticketing systems (ConnectWise, ServiceNow, Autotask) Microsoft Entra ID/Azure, Intune, Autopilot, on‑premises Active Directory Windows Server & DesktopOS Wireless access devices, switches, VLANs Mobile Device Management (MDM) tools Network troubleshooting and support Hypervisors with iSCSI/vSAN administration and support Microsoft Azure cloud migration projects and strategies Other Requirements Personal vehicle for onsite transportation Personal cell phone for communication and multi‑factor authentication Duties & Responsibilities Provide Tier 1‑3 technical support via phone, email, and chat Drive AI/ML integration and workflow automation for scalability Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs) Collaborate with internal teams and expedite to vendors as needed Offer both remote and onsite support for client systems and virtual environments Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues Troubleshoot complex network environments including: Firewalls and VPNs Servers and Active Directory Microsoft Teams and SharePoint Domain namespace blocklisting Printer/email delivery failures Backup and recovery challenges Virtualization errors (VMware, Hyper‑V) Security and compliance issues Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs) Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI‑DSS) Lead or assist with infrastructure upgrades, migrations, and system enhancements Develop and maintain SOPs and mentor Level 1/2 technicians Document client environments, system configurations, and network changes Recommend new technologies and improvements to enhance performance Participate in a rotating on‑call schedule for after‑hours support Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr Vaco by Highspring