Inside Sales Representative

Lakewood Ranch, FL (On-Site) | Full-Time | Growth Path to National Account Manager

Company: Medical Distribution Group, Inc.

Medical Distribution Group, Inc. is a rapidly growing leader in the medical supply industry, dedicated to providing high-quality products and outstanding customer service to healthcare providers nationwide. We are seeking a highly motivated, KPI-driven Inside Sales Representative to join our expanding team.

This is a fast-paced, phone-based inside sales role that blends new business sourcing with account ownership. Customer-side contacts change often, so a big part of the job is cold-calling to track down the new decision-maker, re-establishing the relationship, and closing efficiently. Once connected, you'll manage the account day-to-day: processing reorders, following up proactively to prevent churn, and identifying opportunities to grow the account. Success in this role is measured against clear monthly KPIs, and strong, consistent performers are on a defined path to promotion into our National Account Manager role.

• Research and identify key decision-makers within assigned accounts and new prospects, including sourcing new business opportunities.

• Make outbound cold calls, emails, and follow-ups to engage new contacts and re-establish relationships where customer-side contacts have changed.

• Drive sales conversations efficiently, moving new and re-activated accounts through the pipeline to close.

• Maintain accurate, up-to-date records of contacts, outreach activity, and pipeline status in the CRM.

• Collaborate with sales and marketing to keep account and lead data current.

• Own an assigned book of business, serving as the primary point of contact for reorders and ongoing account needs.

• Proactively follow up with accounts ahead of expected reorder timing to ensure zero churn.

• Monitor account activity and order patterns to flag at-risk accounts early.

• Identify and develop cross-sell and upsell opportunities within the existing account base.

• Partner with operations and supply chain to resolve account issues and ensure timely order fulfillment.

• Maintain strong product knowledge to clearly communicate value and support customer needs.

• Stay current on industry developments, competitor activity, and regulatory changes.

This role is performance-managed against monthly KPIs. Specific targets are set and reviewed by sales leadership; example categories include:

• Outbound call and touchpoint volume

• New and reactivated accounts opened per month

• Monthly revenue/quota attainment against an assigned goal

• Account retention/reorder rate across assigned book of business

• CRM discipline: all contacts, calls, and pipeline activity logged in Salesforce within 24 hours.

• Overall performance, including KPI attainment and account management quality, is reviewed monthly and is the basis for advancement.

• Bachelor's degree in Business, Marketing, Communications, or a related field (preferred).

• 2+ years of experience in medical sales, inside sales, or account management (required).

• Comfortable and effective on the phone — confident cold-calling and re-engaging lapsed or turned-over contacts.

• Strong research instincts; able to track down the right decision-maker within an organization.

• Proven track record of meeting or exceeding KPI-driven sales and retention targets in a structured, metrics-based environment.

• Excellent communication and relationship-building skills across all levels of a customer organization.

• Proficient in CRM platforms (Salesforce) and Microsoft Office Suite; QuickBooks experience a plus.

• Self-motivated and organized; able to manage a high-volume book of business and multiple priorities at once.

This role is structured as the entry point to a defined career track. Inside Sales Representatives who consistently meet or exceed KPI targets and demonstrate strong account management skills will be considered for promotion to National Account Manager — a role with expanded account ownership, greater autonomy, and a monthly sales commission plan in addition to base salary.

Base Salary: $65,000 per year

Compensation Growth: Upon promotion to National Account Manager, compensation transitions to include a monthly sales commission plan in addition to base salary.

Location: Lakewood Ranch, FL — on-site

Schedule: Full-time

• Health insurance, eligible upon hire.

• 8 paid company holidays annually.

• Paid Time Off (PTO): 5 days after 6 months, 10 days after 1 year, and 15 days after 2 years of service.

• Paid bereavement leave (up to 4 days per year).

• Paid family emergency leave (up to 4 days per year).

• A clear, defined path to advancement into our National Account Manager role.

• Opportunity to work with a collaborative, high-performing team.

• Professional growth and advancement opportunities within a rapidly expanding company.

Join Medical Distribution Group, Inc. and help us build lasting partnerships that make a difference in healthcare nationwide.