Senior User Experience (UX) Designer

At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us. The Role Great Gray is looking to add a Senior UX Designer to drive experience quality across our retirement investment platform. This role sits at the center of a channel-aligned product organization, translating complex workflows into experiences that are clear, efficient, and built around how advisors, recordkeepers, and asset managers work. The Senior UX Designer will shape how we frame problems, lead user research that grounds product decisions in real behavior, and set the standards that make the design practice faster and more consistent over time. The person who thrives here brings sharp research instincts, strong opinions about what excellent UX looks like in a data-intensive B2B environment, and the communication skills and executive presence to bring stakeholders and customers along. Location This position will work from our Boston, MA office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote. Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer. Responsibilities Design and prototype across the full UX process — information architectures, user flows, wireframes, and high-fidelity interactive prototypes for testing and stakeholder alignment Lead user research for your initiatives — conducting interviews, usability testing, and surveys to build deep understanding of advisor, recordkeeper, and asset manager personas, their workflows, pain points, and behaviors Partner with product managers, engineers, and stakeholders to define requirements, iterate on solutions, and ship high-impact work Present research findings and design decisions to stakeholders at all levels, connecting user needs to business outcomes Work closely with engineering through detailed specs and ongoing support to maintain design quality through production Collaborate with fellow designers to raise the bar on craft and establish design patterns, UI components, and accessibility standards that ensure consistency and scale across the platform Complete other related duties as assigned Qualifications & Experience Bachelor's degree in design or related field (Master's degree a plus) 7+ years of professional UX/UI design experience in a B2B SaaS environment Experience with 0-1 products and/or fintech preferred but not required Proven track record of leading research end-to-end — not just running sessions, but translating findings into product decisions that changed what got built Strong collaboration skills with product managers and engineers in an agile environment to ship user-centered solutions Proficiency in Figma and other industry-standard design tools Experience building or meaningfully contributing to a design system in a scaling product environment Comfortable managing multiple priorities in a fast-paced, low-process environment where you'll often be building the framework while using it Comfortable navigating ambiguity Entrepreneurial mindset to bring best practice ideas to the team Your standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results Ownership, Collaboration Base Pay Range* $135,000-$170,000 *This base pay range is subject to change and may be modified in the future. The pay range displayed above is the base pay compensation range that Great Gray expects to pay for this position at the time of this posting. Individual compensation within this range, or that may warrant a provision for pay beyond this range, depends on multiple factors, including, but not limited to, candidate's prior education and relevant work experience and training as well as position location and local market demands. Our pay-for-performance culture also includes participation in an annual incentive bonus plan for this position which is not included in the Base Pay Range noted above. We have a comprehensive and competitive benefits package at Great Gray for eligible positions. Some of the highlights are: Be an integral part of a high-growth organization! Competitive compensation package Group medical, dental and vision insurance Employer-paid life and disability insurance Eligible employees may also contribute to a 401(k) plan with an advantageous employer contribution model, upholding our mission to support our employees in retirement Company Background Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts (CITs), with over $370 billion in CIT assets under management, across more than 1,020 funds. We proudly work with more than 80 subadvisors, including leading firms such as Alliance Bernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James. CITs are more than just an investment vehicle. They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401(k)s. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront. Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market. Madison Dearborn Partners (MDP) purchased Great Gray from Wilmington Trust in April 2023. As a result, Great Gray is an independent company owned by funds affiliated with MDP. Investor Background MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $37 billion and has completed over 160 platform investments across nine flagship funds. MDP invests across five dedicated industry verticals, including financial services, healthcare, technology and government services. Equal Employment Opportunity Policy Great Gray Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor. Accommodation Statement Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. 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