Student Information System Support, iLEAD Exploration Costa Mesa

Student Information Systems Support

Reporting to the Student Information Systems Coordinator, the Student Information Systems Support employee serves as the main contact for enrollment, withdrawals, records, transcripts and student data.

The duties and responsibilities include:

• Organize and maintain learner records and reports.
• Assist with enrollment and student registration information from start to finish.
• Perform duties as assigned and outlined by the directors and student information systems coordinator.
• Provide general administrative and clerical support including mailing, scanning, and faxing.
• Assist with the management of the enrollment department mail.
• Work collaboratively with the enrollment team to develop systems to manage family intake and support educational facilitators.
• Respond to correspondence within 24 hours during the school week.
• Assist with staff training on enrollment as needed.
• Retrieve mail/correspondence from official school PO Box.
• Prepare reports by collecting and analyzing information as needed.
• Expedite withdrawals from start to finish.
• Follow up with families and staff to provide excellent customer service.
• Maintain Google documents and spreadsheets with current family information and other correspondence.
• Respond to program inquiries in a thorough and professional manner.
• Edit emails and other correspondence for thoroughness and accuracy.
• Collaborate with enrollment teammates, the leadership team, and Exploration directors to improve existing processes and develop new systems.
• Maintain and organize student files and records including current school information.
• Maintain EL, special programs and special education documentation on learners, updating information as received from directors and coordinators.
• Maintain a variety of documents and reports including transfers, cumulative folders, reports of progress, state testing data, IEPs, EL information, and other correspondence as needed.
• Correspond regularly with administration regarding student attendance or general enrollment concerns.
• Assist high school counselors/coordinators with the preparation of transcript information and other student data.
• Aid in the maintenance of student information systems.
• Respond within 24 hours to all emails and calls received during the school week.
• Attend meetings and training as required.
• Complete other duties as defined by the Director of the program or other school leaders.

Other responsibilities include:

• Be self-directed by taking initiative and responsibility for your work.
• Work in a collaborative, team based and innovative environment.
• Commit to excellence by seeking ways to improve and exceed expectations.
• Prioritize the growth and needs of the team, lead by example, and foster a supportive work environment.
• High level of personal and professional integrity and trustworthiness.
• Approach problems and challenges with a human-centered creative mindset, seeks to understand, develops multiple solutions to find the best answer.
• Helps create a positive culture by being committed to diversity, equity, and inclusion promoting ethical behavior and social responsibility within the workplace.
• Be authentic, own your strengths and weaknesses, ask for help when needed, be honest and transparent in your communications, working towards common goals that are meaningful to you and the team.
• Represent iLEAD and the school in which work in a positive and professional manner in all interactions and communications.
• Pursue continuous improvement and maintain professional competence through seeking out opportunities to develop new knowledge skills and perspectives. This includes participation in professional development activities offered and self-selected professional growth activities.
• Perform other responsibilities as defined by the designated supervisor.

Essential functions include:

• Communicating with others to exchange information. (In Person/Telephone/Computer)
• Sedentary work that primarily involves sitting/standing.
• Adjusting or moving objects up to 50 pounds in all directions.
• When needed to support a school or education program, must have the ability to travel by public transit as well as operate a vehicle for self-transportation purposes between worksites.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• May encounter outdoor elements: high (>90)/low (<60) temperatures, precipitation and/or wind.
• Ability to work in situations involving the need to make informed and quick decisions.
• Ability to supervise/manage workers and delegate as needed in project management situations.
• Reading detailed documentation and analyzing data sets.
• Writing professionally, both by hand and utilizing computer software.
• Speaking in public settings including making public presentations to large and small groups.
• Dealing and navigating professionally through high-stress situations.

The qualifications include:

• High school degree or equivalent.
• Job-related office experience and/or training preferred.
• Demonstrate proficiency in technology skills with the ability to learn and use online platforms, systems and software for record keeping and data-intake purposes.
• General knowledge of standard office practices, procedures, equipment, bookkeeping, and/or secretarial techniques.
• Ability to prioritize, perform tasks with accuracy, be detail-oriented and meet deadlines.
• Demonstrate standards of moral character and maintain a professional demeanor to serve as an effective role model for learners.
• Exercise mature judgment in working with confidential information.
• Demonstrate excellent communication and interpersonal skills, both verbal and written.
• Work independently, be a self starter, problem solve and multi-task.
• Establish and maintain friendly, cooperative and effective working relationships with all learners, families and staff.
• Willingness to be involved on teams and committees to support the school's mission and vision.
• Belief in the iLEAD mission and a willingness to work as a vital part of the iLEAD team to ensure excellence in learning opportunities and contribute to the iLEAD community as a whole.

iLEAD California is an Equal Opportunity Employer and is committed to fostering diversity within its staff.