Quality Assurance / Quality Control (QA/QC) Specialist

Job Description

Job Description

Position Summary

The Quality Assurance / Quality Control Specialist is responsible for ensuring the quality, consistency, safety, and compliance of all Cheryl’s Herbs products and production processes. This role oversees quality standards for herbs, teas, tinctures, essential oils, supplements, packaging, labeling, and fulfillment operations.

The QA/QC Specialist supports product integrity by monitoring incoming materials, production procedures, labeling accuracy, sanitation practices, inventory quality, and documentation processes while helping maintain the company’s commitment to high-quality herbal wellness products.

Essential Duties & ResponsibilitiesQuality Assurance

• Develop, maintain, and enforce quality control procedures and standards

• Monitor production processes to ensure consistency and compliance

• Verify adherence to company SOPs and quality guidelines

• Conduct routine inspections of products, packaging, and labeling

• Maintain batch records and quality documentation

• Assist with implementation and improvement of QA systems

Quality Control

• Inspect incoming herbs, ingredients, oils, packaging, and finished goods

• Verify product identity, appearance, labeling accuracy, and expiration dates

• Monitor product storage conditions and inventory rotation

• Perform spot checks on packaged products and production batches

• Investigate quality concerns, discrepancies, or damaged inventory

• Remove nonconforming products from inventory when necessary

Compliance & Documentation

• Maintain accurate quality assurance records and logs

• Ensure product labels comply with company standards and applicable regulations

• Assist with vendor documentation and certificate tracking

• Support compliance with FDA, GMP, sanitation, and safety standards as applicable

• Maintain SDS files and product documentation where required

Production & Packaging Oversight

• Monitor pouring, bottling, packaging, and labeling procedures

• Verify accuracy of herbal and essential oil formulations

• Ensure sanitation procedures are followed during production

• Assist with production audits and process improvements

Shipping & Inventory Quality

• Review outgoing shipments for order accuracy and product quality

• Inspect returned or damaged products

• Monitor inventory for expiration, contamination, or packaging issues

• Assist with inventory counts and reconciliation

Training & Team Support

• Train staff on quality standards and SOPs

• Promote quality awareness throughout the organization

• Collaborate with retail, production, and management teams

• Assist with continuous improvement initiatives

QualificationsRequired

• High school diploma or equivalent

• Experience in quality assurance, quality control, production, manufacturing, or inventory management

• Strong organizational and documentation skills

• Attention to detail and accuracy

• Ability to follow procedures and maintain confidentiality

• Basic computer skills and recordkeeping ability

Preferred

• Experience with herbal, supplement, cosmetic, food, or wellness products

• Familiarity with GMP (Good Manufacturing Practices)

• Knowledge of herbal ingredients and essential oils

• Experience with compliance or regulatory documentation

Skills & Competencies

• Strong attention to detail

• Analytical and problem-solving skills

• Organizational and time-management abilities

• Communication and training skills

• Ability to work independently and collaboratively

• Commitment to product quality and safety

Physical Requirements

• Standing for extended periods

• Ability to lift up to 40 pounds

• Reaching, bending, and moving inventory or production materials

• Ability to work in retail, warehouse, and light production environments