Content Strategist

Seeking a proactive Content Strategist III for a temporary remote position, this role will manage user support content, conduct root cause analyses, and enhance the support experience for a global user base, particularly focusing on Generative AI resources. Key responsibilities Conduct root cause analyses on user support tickets to identify and address issues within support systems Write, edit, and improve online support articles and customer responses, ensuring alignment with content strategy Collaborate with Product, Engineering, and Operations teams to develop effective support messaging and iterate on content updates Required qualifications Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification) 2+ years of experience in a technical writing or content strategy role 6+ months of experience writing content for Generative AI Proven ability to plan and write online support content for digital platforms Experience with content management systems (CMS) and project management tools