Plumbing Concierge
Insight Global
Our client is looking for a Plumbing Concierge who will serve as the program's white-glove concierge to their customers. This role will take and make calls to support customers with their mobile app set-up, troubleshoot their automatic water shut-off device, and provide white-glove level customer service.
Duration: 6-month contract (with option to extend as the pilot scales)
Hours: 40 hours per week
Location: Nashville, TN (U.S.-based)
Work Schedule: Hybrid
Equipment: Company-issued laptop will be provided
Scope of Work / Key Responsibilities
- Serve as plumbing expert for all inbound and outbound calls to customers
- Troubleshoot automatic water shut-off device issues for customers
- Contact customers for water alerts and shut-offs to offer assistance
- Ensure that all customers’ devices are online and help customers to get online
- Support warranty troubleshooting and initiate warranty claims when appropriate
- Support plumbers with installation and app set-up issues
- Provide plumbing expertise to help resolve escalated customers
Additional Responsibilities
- Assist with root-cause analysis of plumbing-related service issues or customer complaints
- Provide feedback on training materials and job aids as products, processes, or devices evolve
- Support ad hoc plumbing-related projects and requests
Required Experience & Qualifications
- Hands-on plumbing experience (licensed plumber preferred)
- Proven ability to take complex, technical plumbing processes and explain them to customers
- Strong communication skills, both verbal and in writing
- Ability to handle to work with customers who maybe frustrated with the new technology
- Experience with in-home technology (e.g., smart home, connected, or IoT devices)
Additional Preferred Qualifications
- Experience working with plumbing related device manufacturer’s
- Familiarity with call center operations
- Working knowledge of plumbing codes and water shut-off device technology
Deliverables
- Answer calls in a professional and knowledgeable way
- Resolve customer escalations
- Resolve device issues over the phone
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Plumbing Concierge in Richmond, VA vacancy
$20 - $25 per hour
..., safety checks, priority service, and a dedicated Membership Concierge who calls when it's time to schedule. We're hiring that person... ...-owned and serving Richmond since 1984, we handle electrical, plumbing, heating and air, generators, and handyman work under one roof...SuggestedSeasonal workDavis & Green Electrical
Richmond, VA1 day ago- The Country Club of Virginia, located in Richmond, Virginia, is seeking friendly, customer-oriented individuals to join our outside golf operation as Cart Attendants. You will contribute to the smooth running of our golf facilities and support members and guests with carts...SuggestedPart timeWeekend workAfternoon shift
Country Club of Virginia, Inc.
Richmond, VA20 hours ago - ...team member has the tools to build a meaningful and rewarding career. Discover You Purpose with us at [Community Name]. As Concierge , you’ll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections...SuggestedFull timePart timeWork at officeFlexible hours
Discovery Village The West End
Richmond, VA2 days ago - ...Family Practice - Established Concierge Primary CareStep into an established concierge practice without having to build a patient panel from scratch. A well-established concierge primary care group in Richmond is seeking an experienced Family Medicine or Internal Medicine...Suggested
National Coalition of Healthcare Recruiters
Richmond, VA2 days ago - PM Pediatric Care is seeking a Front Desk Associate in Virginia to greet families, answer questions, and maintain patient accounts with HIPAA compliance. You will manage admissions, insurance data, and documentation while coordinating with the medical team to ensure a ...Suggested
PM Pediatrics
Richmond, VA3 days ago - Velocity Black, a Capital One company, is seeking a driven Premium Customer Agent I with strong dining industry connections to manage high-end reservations for premier US markets, including major venues in Richmond. You will cultivate relationships with restaurants and...Weekend workAfternoon shift
Capital One
Richmond, VA2 days ago $30 per hour
...Type: Independent Contractor (1099), Flexible / PRN Location: In-Home (Client-Specific) Pay Frequency: Weekly Why Join Concierge Nursing Referral Services? Are you an experienced nurse looking to escape the burnout of busy hospital floors and high nurse-to-...Weekly payDaily paidShorter hoursFor contractorsReliefWork at officeFlexible hoursThe Key Corporation
Richmond, VA20 hours ago$16 per hour
...West Clopton St., Richmond. We are seeking a dedicated, professional, positive, energetic, customer oriented Full-time Front Desk Concierge to join our team. The ideal candidate will be the first point of contact for our guests and will play a crucial role in creating...Hourly payFull timeTemporary workWork at officeMonday to FridayFlexible hoursShift workSaint Francis Home
Richmond, VA11 days ago- ...Color & Curl ConciergeThe Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills.In addition to daily sales...Work at office
SBH Health System
Richmond, VA4 days ago - ...Luxury Guest Experience Spa ConciergeOur client is seeking exceptional individuals to join our Spa Concierge team. For more than 16 years, this client has created elevated, personalized spa experiences centered around exceptional service, organic wellness and genuine care...Full timeShift workWeekend workAfternoon shift
Pennant Solutions Group
Richmond, VA3 days ago - Shamin Hotels is seeking a Guest Service Agent to manage guest check-in and check-out, handle reservations, and assist visitors with information about local activities. The role involves collecting payments, distributing keys, and coordinating with Bell staff as needed...Local area
Shamin Hotels
Richmond, VA1 day ago - Shamin Hotels is seeking a Guest Service Agent in Richmond, VA, responsible for checking guests in and out, handling reservations, and guiding guests on local activities. You will interact with guests in person and online, issue keys, and collect payments in a fast-paced...Local area
700 Main Hmwd Llc
Richmond, VA2 days ago $16.5 - $22.84 per hour
UVA Health is seeking entry-level staff to assist patients and families with hospitality, logistics, and support needs. The roles emphasize creating a welcoming environment, safe patient transport, and handling general comfort requirements during visits and stays. These...Hourly payNight shiftUVA Health
Richmond, VA6 hours ago- Guest Service AgentThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities:Greet and welcome all ...Flexible hoursShift work
Royal Lahaina Resort
Richmond, VA3 days ago - ...Virginia (Physician/MD qualifications required) Family Practice - Excellent full time primary care physician opportunity in a concierge medicine practice in Richmond, VA. Physicians must be BE|BC in Family Medicine, Internal Medicine, or Emergency Medicine. The ideal...Full timeWork at officeMonday to Friday
$225k - $285k
...Primary Care / Concierge Physician - Richmond, VA An immediate opening exists for a primary care physician at one of Richmond, Virginia's most respected and well-established concierge medical practices. This is not a ground-floor opportunity you would be stepping into...Summer workImmediate start- ...Concierge Physician Opportunity in Richmond, VA Internal Medicine - MDstaffers is seeking a qualified Concierge Physician in Richmond, VA. A Concierge Physician is needed to join a group dedicated to providing care to the community. Build meaningful relationships with...Permanent employmentFull timeContract workFlexible hours
- Sephora in Richmond, VA is seeking a part-time Beauty Advisor to welcome clients with warmth and confidence. You will provide personalized consultations and product recommendations to meet each client’s needs and help create a welcoming shopping experience. You will...Part time
LVMH
Richmond, VA20 hours ago - Lane Bryant Associate in Richmond, VA is tasked with creating a hospitable store environment and engaging customers to drive sales and brand experience. The role requires ability to discuss products, fit, and fashion trends while maintaining a warm atmosphere. Candidates...Part timeNight shiftWeekend work
L01 Lane Bryant Brands Opco LLC
Richmond, VA4 days ago - Sonabank in Mechanicsville, VA is seeking a V1BE Mobile Customer Service Representative to deliver a range of banking services directly to customers on the go. The CSR handles transactions, notary services, and other teller duties while ensuring accuracy and high service...
American Notary USA
Mechanicsville, VA20 hours ago - Camirand Travel is seeking a motivated and detail-oriented Customer Service Travel Coordinator to help clients plan and book travel experiences while delivering outstanding service from start to finish. This remote role supports clients via phone, email, and online platforms...Remote job
- ...A leading concierge med spa in Virginia seeks Advanced Practice Registered Nurses (APRNs) to deliver aesthetic treatments like tox and microneedling in clients' homes. This contractor role allows for a flexible schedule and the potential for high earnings, with support...For contractorsPrivate practiceFlexible hours
Pinch LLC
Richmond, VA20 hours ago - American Family Fitness in Glen Allen, MO is seeking a friendly front desk associate to warmly greet members and guests, answer questions, provide information, and ensure a pleasant visit. You will work with the Front Desk Manager, handle check-ins, reservations, payments...Day shift
- ...Marathon Health, LLC is seeking a licensed practical nurse to support a concierge physician in a high-visibility corporate care setting. The LPN will perform clinical and administrative tasks, document patient assessments in EMR, and help maintain smooth patient flow with...
Marathon Health
Mechanicsville, VA2 days ago - ...team member has the tools to build a meaningful and rewarding career. Discover You Purpose with us at [Community Name]. As Concierge , you’ll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful...Full timePart timeWork at officeLocal areaFlexible hours
- Shamin Hotels is seeking a Guest Service Agent to greet guests, complete check-ins/outs, and assist with reservations and inquiries. You will confirm guest information, assign rooms, issue keys, and coordinate with Bell staff as needed. You’ll also handle payments and ...
Cox
Glen Allen, VA4 days ago - Shamin Hotels is seeking a Guest Service Agent to check guests in and out, assist with reservations, and provide local recommendations. You will handle payments, issue keys, and coordinate with bell staff to ensure a smooth arrival and departure experience for guests at...Full timeLocal area
Brook Hospitality Llc
Glen Allen, VA2 days ago - Shamin Hotels is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local recommendations. You will handle payments, issue keys, and guide guests through hotel services, ensuring a seamless stay. The role requires reliable transportation...Full timeLocal area
Shamin Hotels Master
Glen Allen, VA20 hours ago - Bell Person/Doorperson/ValetAt HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become...Local area
HRI Hospitality
Richmond, VA20 hours ago - Job Title: Household Manager/Family Assistant Location: Richmond, VA (23222) Employment Type: Part-Time | 10-15 hours/week (10 hours/week guaranteed) Schedule: Monday, Tuesday, and/or Friday preferred; 4-5 hours/day. Core hours between 9:30 AM - 4:00 PM. Compensation...Hourly payPart timeFor contractorsSeasonal workImmediate startMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Plumbing Concierge. Be the first to apply!
Related searches