Customer Order Management (Must Have ERP, SAP & JDE) - Entry Level

Position : Customer Order Management (Must Have ERP, SAP & JDE) – Entry Level

Location : San Antonio, TX

Duration : 12 Months contract

Total Hours/week : 40.00

Work hours: 7-4, 7:30 – 4:30 or 8-5;

Note:

• 3 Must haves on the resume: Previous experience managing orders (industry not relevant), experience working in customer service (does not need to be a call center), experience using a corporate ERP system (SAP, JDE, Oracle, etc.)
• Education requirements? High School

Description:

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues.
• Coordinates problem resolution with alternate sources.
• Offers customers alternatives based on available tools and information.
• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.