Account Coordinator

Location: Remote, United States Reports To: Jessica Thorberg, VP Account Management Compensation Range: $75000 - $95000 About Private Health Management Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts work alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it. About the Role The Account Coordinator will support PHM’s Account Management team as we prepare for newly sold business and continued growth. This role will take on administrative and transactional responsibilities that currently sit with Account Executives, creating more capacity for strategic planning and relationship management while helping the team maintain timely, accurate execution. In addition to supporting Account Executives, the Account Coordinator will support smaller revenue-generating PHM clients, building hands‑on account management experience and increasing ownership as they grow. This is an opportunity for someone early in their account management career, including a recent college graduate, to learn PHM’s business and develop within the role. The right person will thrive in a fast‑moving environment where processes and role boundaries are not always fully defined. What You’ll Accomplish Improve Salesforce data quality and help expand how the Account Management team uses Salesforce. Create useful reporting that gives Account Executives better information to manage their work and accounts. Develop the knowledge and capability to effectively support smaller revenue‑generating PHM clients. Increase team capacity while helping maintain strong turnaround times and accuracy as the business grows. How You’ll Spend Your Days Account Management Support Take ownership of administrative and transactional work that supports Account Executives and helps keep account activity moving efficiently. Support recurring account needs, including monthly and quarterly meeting preparation and renewals. Client Support Support smaller revenue‑generating PHM clients, helping ensure their account needs are addressed accurately and on time. Build account management skills and client knowledge while taking on increasing ownership as experience grows. Systems and Reporting Maintain and improve information in Salesforce, contribute to expanded Salesforce capabilities, and create reporting that supports Account Executives. Work regularly across Salesforce, Sigma, ServiceNow, Microsoft Office 365, and Zoom. Growing With the Team Learn PHM’s account management processes and business quickly, taking on increasing responsibility as your knowledge grows. Navigate inconsistent or undocumented processes and evolving role boundaries with curiosity, initiative, and proactive communication. What You Bring to the Table Required Strong organization and the ability to keep multiple details and priorities moving. Proactive communication skills, demonstrated through clear and timely follow-through. Comfort with ambiguity and a willingness to learn quickly. Strong attention to detail and a commitment to accurate work. Nice to Have Experience or exposure to benefits, insurance, or digital health. Compensation The target base salary for this position is$75000 - $95000. This base salary is only a part of a total compensation package that also includes: health/dental/vision benefits, annual cash incentive program, 401k with match, flexible PTO, PHM for PHM (our services for you and your dependents) and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation. Location This is a remote role requiring that you live in and physically perform all work in the United States. PHM may use AI‑enabled tools at certain points in the recruiting process to help us review candidates consistently and give more qualified applicants an opportunity to be considered beyond their resume. AI tools may support parts of the process, but they do not make hiring decisions. All hiring decisions are made by human reviewers. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Private Health Management’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr