Morning Service Team - The Selvedge

Job Description

Job Description

Description:

Compensation + Benefits

• Pay range: $18.00 - $24.00/hour + tips
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• 401(k) w/ company discretionary match
• Flexible Spending Account
• Employee Assistance Program - 6 free counseling sessions annually for you and your household members
• Employee Dining and Wine Discounts
• Daily Family Meal
• Customized Educational Opportunities
• Opportunity for Advancement within the Vertice Portfolio
• Referral Bonuses
• Uniform

What You'll Be Doing...

Under the direction of the Inn Manager, the Morning Service Attendant is responsible for delivering exceptional hospitality experiences to guests during the morning service at The Selvedge, A SingleThread Inn. This role oversees breakfast service, prepares and maintains guest-facing spaces, and serves as a welcoming presence throughout the property.

The Morning Service Attendant is an ambassador of The Selvedge, creating thoughtful, personalized experiences through genuine hospitality, attention to detail, and proactive guest engagement. This position works collaboratively with all departments to ensure every guest enjoys a seamless and memorable stay.

Guest Experience & Hospitality

• Welcome guests with warmth, professionalism, and genuine hospitality throughout the morning.
• Provide attentive breakfast service while anticipating guest needs and preferences.
• Prepare and serve coffee, tea, and other breakfast beverages according to established standards.
• Deliver food and beverages to guest rooms or designated dining areas as requested.
• Respond promptly to guest requests and communicate needs with the appropriate departments.
• Assist guests with departure, local recommendations, transportation arrangements, and planning their day in Sonoma County.
• Promote The Selvedge experience by providing thoughtful recommendations for local wineries, dining, shopping, outdoor recreation, and cultural attractions.

Breakfast Service Operations

• Prepare, set, and maintain breakfast service areas to luxury hospitality standards.
• Set tables, replenish service items, and ensure all guest-facing areas remain clean and inviting throughout service.
• Clear and reset dining areas, guest tables, and outdoor spaces promptly and professionally.
• Wash, sanitize, and properly store dishes, glassware, flatware, and service equipment.
• Assist with linen preparation, folding, pressing, and organization as needed.
• Support daily opening, closing, and side work responsibilities.

Property Presentation

• Maintain the cleanliness and presentation of breakfast spaces, common areas, and guest-facing environments.
• Ensure all service stations remain organized, fully stocked, and guest-ready.
• Report maintenance concerns, supply shortages, or operational issues promptly.

Teamwork & Collaboration

• Foster a collaborative, respectful, and positive work environment.
• Communicate effectively with housekeeping, culinary, and leadership teams to ensure seamless guest experiences.
• Demonstrate flexibility by supporting other operational areas as business needs require.
• Participate in ongoing training and continuous improvement initiatives.

Operational Excellence

• Embrace a Kaizen mindset by continually seeking opportunities to improve guest satisfaction, operational efficiency, and service quality.
• Follow all company policies and procedures, including health, safety, sanitation, and food handling standards.
• Maintain confidentiality regarding guests and company operations.
• Perform additional duties as assigned.

WHAT WE’RE LOOKING FOR

• One (1) year of experience in luxury hospitality, boutique hotels, fine dining, or guest services preferred.
• High school diploma or equivalent required.
• California Responsible Beverage Service (RBS) Certification required (or ability to obtain within the required timeframe).
• California Food Handler Card required (or ability to obtain within the required timeframe).
• Passion for creating memorable guest experiences.
• Strong food and beverage service knowledge.
• Knowledge of coffee, tea, and breakfast service is required.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team.
• Basic computer proficiency and familiarity with hotel property management systems, reservation platforms, or POS systems preferred.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Knowledge of Sonoma County wineries, restaurants, outdoor recreation, and local attractions preferred.
• Availability to work early mornings, weekends, holidays, and extended hours as business needs require.

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Ability to stand and walk for extended periods throughout the workday.
• Ability to frequently bend, stoop, kneel, reach, twist, and climb stairs.
• Ability to lift, carry, push, and pull up to 40 pounds.
• Ability to safely carry trays, beverages, and food items.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to perform repetitive motions including lifting, carrying, serving, and cleaning.
• Ability to maintain focus and professionalism in a fast-paced hospitality environment.

KEY COMPETENCIES

• To have a positive impact , taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive , accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener , remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
• To be motivated and committed , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• To be flexible , responding quickly and positively to changing environments
• To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
• To be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team

CORE VALUES

As a member of The Selvedge team, every employee is expected to embody the values that define our culture:

• Integrity – Act honestly, ethically, and with accountability.
• Stewardship – Care for our guests, one another, our community, and our environment.
• Growth – Pursue continuous learning, curiosity, and improvement.
• Humility – Lead with respect, kindness, and a willingness to serve others.

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality (“The Selvedge”, the “Company”) reserves the right to alter the duties of this role.

Vertice Hospitality is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, pregnancy, childbirth, breastfeeding, or related medical conditions, disability (physical or mental), medical condition, genetic information, military or veteran status, reproductive health decision-making, citizenship status (where legally protected), or any other characteristic protected by applicable federal, state, or local law.

Vertice Hospitality is dedicated to cultivating a diverse, equitable, and inclusive workplace where all team members are respected, valued, and empowered to contribute. We foster a culture of integrity, stewardship, growth, and humility, and are committed to continuous improvement, professional development, and creating meaningful opportunities for learning, advancement, and career growth.