Japanese Bilingual Customer Service/Operations

Job Description

Job Description

Yamato Transport USA., Inc. is a fully owned subsidiary of Yamato Holdings Co., Ltd., a global logistics and freight forwarding company which is the number one express parcel delivery provider in Japan. Yamato Transport USA, Inc. provides its customers with cross border business opportunities with fully maintained logistics, air freight, marine freight, customs brokerage, customer relocation, and express parcel delivery service.  

We offer Paid Vacation , Paid Sick Leave, 401k, Medical/Dental Health Insurance, Holiday Bonus, Employee Perks (sponsored by FOND) and an exciting Referral Bonus Program!  

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JOB DESCRIPTION:

We are looking for employee who is punctual and reliable and who is able to build a strong team/crew for onsite international moving jobs. You will be required to drive large vehicles such as cargo van and 26ft truck.  Depending on the job, you will be working by yourself or with other employees and subcontractors. When working with subcontractors you will need to manage and train them to meet the service we provide.  Travel expected once or twice a month.

JOB RESPONSIBILITIES : 

Manage all aspects of customer service and operations, such as: 

• Managing and training subcontractors
• Driving cargo vans and trucks
• Handle customer service function in a manner that presents the company in the highest possible image 
• On site moving and warehouse job (packing, unpacking, carrying boxes and furniture’s, palletizing at warehouse) 
• Ensures compliance with all DOT regulations and FMCSA guidelines   

BASIC QUALIFICATIONS:

• Strong communication skills in Japanese
• High school diploma 
• Basic writing and reading in English, basic mathematics  
• Class C driver license 
• Able to lift up to 55lbs 
• Proven ability to work collaboratively with others 
• Ability to multi task and manage time effectively 
• Understanding Asian culture