ServiceNow Software Engineer

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Transform technology into opportunity as a ServiceNow Software Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT:
As a ServiceNow Software Engineer , the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. You will play a crucial role in the design, implementation, and optimization of our ServiceNow platform. The ideal candidate will possess deep technical expertise, strong leadership skills, and a proven track record of delivering scalable and upgrade-safe solutions. This role requires a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance.

Key Responsibilities:

• Platform Architecture and Design: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
• System Maintenance and Upgrades: Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
• Workflow Development: Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Integrations: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation: Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• SPM/PPM Expertise: Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
• Database Management: Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
• Security and Compliance: Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
• Monitoring and Risk Management: Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
• Reporting and Analytics: Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Documentation and Governance: Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.

WHAT YOU’LL NEED TO SUCCEED:
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Software Engineer must have:

• Education: Bachelor’s degree with focus in Computer Science, Information Technology, or a related field.
• Certifications: Applicable DoD 8140 or DoD 8570 Certification (i.e., CompTIA Security + CE certification)
• Experience: 10+ years of related experience in ServiceNow
• Technical skills:
  • Proven work experience with the ServiceNow platform in a software development and systems architecture environment.
  • Proficiency in JavaScript, Glide API, and ServiceNow software development tools.
  • Familiarity with CI/CD pipelines, Git, and automated testing frameworks.
  • Strong understanding of system security, ACLs, and certificate management.
  • Proven experience with on-premises ServiceNow deployments and server administration (Windows/Linux).
  • Expertise in ITOM, ITAM, and SPM modules.
  • Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO).
  • Experience with database management (MariaDB preferred).
• Required security clearance level: Must have a current/active Secret clearance and TS/SCI eligibility is preferred.
• US citizenship required due to the Secret clearance requirement
• This position requires working onsite at the client location 5 days a week initially. A hybrid work schedule of 3 days onsite and 2 days remote may be available after the initial period, based on project needs and client requirements.

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

#gditpriority

#centcomcits

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required