IT Administrative Computing Support Specialist

Job Description

Job Description

Status:

Nebraska Wesleyan University (NWU) is seeking a new Administrative Computing Support Specialist who will be the primary staff supporting the management, maintenance, and enhancement of enterprise-level applications, including the Ellucian Colleague ERP system. This position also administers several ancillary systems including Colleague Self Service and Entrinsik Informer and oversees security for these systems. This full-time regular position reports to the Director of Administrative Systems.

Specific Responsibilities:

• Administer Colleague and other enterprise applications and databases.
• Perform software modifications and execute system processes.
• Manage user and system security requirements.
• Review and apply patches and updates.
• Configure systems and maintain data extracts and technical integrations with supplementary systems.
• In addition to technical oversight, the System Specialist will collaborate with operational teams across the College to:
  • Troubleshoot and resolve reported issues.
  • Identify opportunities for process improvement.
  • Develop and implement technology-based solutions.
  • Define and promote best practices for aligning business processes with available technologies.

Other Responsibilities:

• Monitor and maintain enterprise application systems, including but not limited to the suite of Ellucian products: Colleague, Self-Service, Ethos.
• Evaluate, implement, and maintain data and application integration between Colleague and supplementary systems.
• Manage user security for Colleague and other enterprise application systems, including designing, documenting, and granting security roles and permissions.
• Respond to and maintain assigned service requests in the support ticketing system.
• Create and maintain technical documentation, procedures, and best practice guidelines.
• Collaborate with end users to analyze, document, and resolve functional and operational challenges.
• Perform system maintenance activities, including backups and system clones.
• Review, evaluate, and support the implementation of software patches and updates in a timely manner.

Required Knowledge, Skills, and Abilities:

• Experience with SQL Server (2022 or later versions).
• Experience with Windows server.
• Experience managing servers in a VMware/vSphere environment.
• Must be able to multitask and manage projects that may be ongoing during the same time.
• Demonstrated ability to design, architect, and implement complicated technical services and solutions.
• Demonstrated critical thinking, time management, and ability to troubleshoot complex technical issues.
• Possess good interpersonal communication skills, as well as strong oral and written communication skills. Experience with technical documentation is a plus.
• Demonstrate good organizational skills, be detail oriented, and be adaptable and flexible.
• Demonstrate the ability to maintain and be responsible for confidential information.

Minimum Qualifications:

• Bachelor's degree in information technology, Programming, Computer Technology, Mathematics, Science, Business, Psychology, Statistics, or a related field of study.
• Two (2) years of work experience in Computer Programming/Analysis, Database Administration.
• Experience in database administration, use of programming, and database tools in an MS SQL environment.

Desired Qualifications:

• Experience with administration and performing software upgrades/patches to an Enterprise Resource Platform used in higher education.
• Experience with Ellucian products to include but not limited to Colleague, Self-Service, Ethos, Ellucian's Colleague Studio, and programming in Envision.

To apply, please upload a cover letter, resume or curriculum vita, and the names of three professional references at the following URL: . NWU encourages applicants to address how one or more of NWU's Core Values align with their personal values and characteristics and/or how they would contribute to them at NWU in their cover letter or a separate document. Review of applications will begin immediately and continue until the position is filled.

Nebraska Wesleyan University provides equal educational and employment opportunities to qualified persons in all areas of university operation without regard to religion or creed, age, genetic information, gender identity and expression, sexual identity and orientation, veteran status, disability, marital status, race, or national or ethnic origin, in compliance with state and federal laws, including but not limited to Title XII, Title IX, and the ADA. E-Verify, EOE.